P3C Governance Specialist, AS

Job Title: P3C Governance Specialist

Corporate Title: Associate

Location: Pune, India

Role Description

You will be joining DB’s Central Problem Management team in APAC, helping to drive the stability of the Production Environment in the Bank. The problem management governance specialist is responsible for overseeing the Governance and process compliance of problem management activities for Priority 3 Critical incidents. The role should ensure the root causes are identified, tracked and addressed effectively by the application and the IT infrastructure teams. The role plays a critical part in ensuring compliance with both internal controls and regulatory reporting obligations

What we’ll offer you

As part of our flexible scheme, here are just some of the benefits that you’ll enjoy,

• Best in class leave policy.
• Gender neutral parental leaves
• 100% reimbursement under childcare assistance benefit (gender neutral)
• Sponsorship for Industry relevant certifications and education
• Employee Assistance Program for you and your family members
• Comprehensive Hospitalization Insurance for you and your dependents
• Accident and Term life Insurance
• Complementary Health screening for 35 yrs. and above

Your key responsibilities

• Govern the problem management process life cycle for Priority 3 critical Incidents.
• Govern the preparation, validation and submission of regulatory reportable priority 3 critical problem tickets/ tasks.
• Review and validate root cause analysis for all Priority 3 critical problems.
• Ensure effective documentations and maintenance of Priority 3 critical problem tickets.
• Drive continuous improvement through governance reviews.
• Conduct regular governance audit and process compliance checks.

Your skills and experience

• Minimum 1-3 years’ experience in ITSM Governance. Good to have experience in problem management Governance.
• Good to have experience in managing or supporting regulatory Governance.
• Working knowledge of Service Now
• Clear communication skills (both written and verbal)
• Good to have, understanding of infrastructure and application technologies

How we’ll support you

• Training and development help you excel in your career.
• Coaching and support from experts in your team.
• A culture of continuous learning to aid progression.
• A range of flexible benefits that you can tailor to suit your needs.

About us and our teams

Please visit our company website for further information:

https://www.db.com/company/company.htm

We strive for a culture in which we are empowered to excel together every day. This includes acting responsibly, thinking commercially, taking initiative and working collaboratively.