OTS Manager

Opportunity

Maersk is a global leader in integrated logistics and have been industry pioneers for over a century. Through innovation and transformation, we are redefining the boundaries of possibility, continuously setting new standards for efficiency, sustainability, and excellence.

At Maersk, we believe in the power of diversity, collaboration, and continuous learning and we work hard to ensure that the people in our organisation reflect and understand the customers we exist to serve. With over 100,000 employees across 130 countries, we work together to shape the future of global trade and logistics.

Join us as we harness cutting-edge technologies and unlock opportunities on a global scale. Together, let's sail towards a brighter, more sustainable future with Maersk.

We Offer

A tailored onboarding and induction with access to a wide range of training schemes to help with your learning and development. Setting you up for success is important to us.

An annual bonus based on company performance.

Every colleague at Maersk has access to a fantastic range of wellbeing, mental health support and financial advice through our Employee Assistance Program.

For eligible roles, we also offer short-term incentives to recognise, appreciate and reward your work for delivering outstanding results.

Whilst the role is advertised as full-time, we would be happy to discuss possible flexible working options and what that might look like for you.

The OTS manager will manage the sales support & customer success partner team and also support the area sales team in managing and growing an important number of assigned accounts to ensure customers meet their business outcome.

Responsibilities:

• Manage the Sales support & Customer Success Partner team · 
• Drive Engagement · 
• Drive Standardization 
• Ensure client managers are supported using the standard channels and build long term trusting relationships with the customers to ensure they realize their full value from their investment with Maersk
• Coordinate with various commercial functions in the GSC, to enable customer requests timely
•  Drive invoice quality by understanding root causes and correcting issues
•  Drive customer Net Promoter Score
•  Review customer compliance and provide insights to client managers
•  Assign leads for potential new business
• Drive online uptake
•  Ensure there is a smooth execution of account management activities to develop customer relationships and promote retention
• Drive and improve CSAT and NPS results
• Invoice quality
•  Engagement
• Drive Allocation improvements and standardization

Candidates should have experience on:

• Contract management
• Invoice Quality
• Allocation
• Tender process
• Sales processes

Primary internal stakeholders (key interdependencies) · Sales Managers · Client Managers · One Team Sales · Product managers · GSC Execution teams · Finance (invoice quality, dunning, etc.)

Primary external stakeholders · Customers

Required experience & skills

· Bachelor’s Degree in Business or related industry preferred · Minimum 3 years of experience in leading teams in a sales, customer experience or operations domain and overall 7 years of work experience

 · Account management execution/building customer relationships.  · Commercial knowledge · Excellent communication skills · Strong stakeholder management skills

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing  accommodationrequests@maersk.com.