OTC (Disputes)-MT

Manage the OTC Claims portfolio and maintain strong customer relations.

Researches and resolves customer deductions.

Researches and resolves disposition items.

Status reporting on customer deductions

Establish relationships and maintain close contact with the appropriate business unit and corporate personnel.

Make appropriate reports and recommendations on claims problems and issues to supervisor.

Other duties as assigned by the Supervisor.

Respond to customer emails and phone calls related to payment / dispute status.

Determine if the disputes are valid and issue credit memos (If valid dispute)

File Claim of payment in customer Portals if Disputes are invalid.

Review disputed reasons such as pricing, shortages, damages, rebates, co-ops and returns.

About Company

Genpact is a global professional services firm that offers a wide range of digital transformation services and solutions. With a presence in over 30 countries, Genpact leverages its deep domain expertise in operations and analytics to help businesses transform their operations, improve efficiency, and enhance customer experience. The company combines digital technology, data science, and operational excellence to deliver business outcomes across various industries, including banking, insurance, manufacturing, and healthcare. Founded in 1997 as a subsidiary of GE, Genpact has grown into an independent, NYSE-listed company with a diverse workforce of over 90,000 employees globally.