OTC - MT
Genpact
0 - 3 years
Hyderabad
Posted: 3/5/2025
Job Description
Responsibilities
Collection on past due invoices & invalid deductions on allocated portfolios via Email, phone calls etc.
Respond to email /phone queries on disputed invoice
Research and analyze the disputes/deductions in ERP
Follow-up with various departments to get supporting documents/ info for dispute/deductions resolution
Find opportunities and recommend solutions for process and automation improvements
Daily reporting of individual portfolios to supervise and supervise the past dues
Implement collections strategy to reduce the past due Research and resolve issues in a manner to expedite all cases in order to avoid any adverse customer impact
Work as a standout colleague to process any ADHOC request in a timely manner.
Deliver quality customer service by researching and responding to all internal & external partners inquiries quickly, effectively and professionally.
Raise problems to senior staff members and or management as appropriate.
Qualifications
Minimum qualifications
Any Graduate
Proven experience
Strong Communication Skills (verbal and written)
Knowledge of SAP
Preferred qualifications
Good customer handling skills
High Energy level
About Company
Genpact is a global professional services firm that offers a wide range of digital transformation services and solutions. With a presence in over 30 countries, Genpact leverages its deep domain expertise in operations and analytics to help businesses transform their operations, improve efficiency, and enhance customer experience. The company combines digital technology, data science, and operational excellence to deliver business outcomes across various industries, including banking, insurance, manufacturing, and healthcare. Founded in 1997 as a subsidiary of GE, Genpact has grown into an independent, NYSE-listed company with a diverse workforce of over 90,000 employees globally.
Services you might be interested in
One-Shot Campaign
Reach out to ideal employees in one shot!
The intelligent campaign for reaching out to the ideal audience to whom you can ask for help (guidance or referral).