Order to Cash – Senior Process Associate - English – On Site Johannesburg
Genpact
5 - 10 years
nan
Posted: 3/5/2025
Job Description
Responsibilities
In this role, you'll manage all the activities related to Order to Cash domain:
Proactively contact customers for timely collection or resolution of aged receivables, by regularly collecting & analyzing customer data
Resolve customer inquiries promptly & accurately, by understanding customer market & needs
Timely review and assessment of appropriate credit lines for new and existing customers with the Risk Team by analyzing customer financials
Daily / Weekly and monthly reporting of all files (Age Analysis, daily Contact outcome, Cash Application tally etc. and individual Productivity numbers), ensuring accuracy and timeliness
Coordinate Payment Plan proposals, pre-bankruptcy and post non-payment proposals with the Legal team and the Member. Communicate regularly with the respective teams to solve queries
Driving process improvement initiatives may require participation and contribution to special projects
Accomplish all responsibilities in line with client compliance and integrity requirements
Maintain and adhere to Standard Operating Procedures (SOP) as agreed with the client and periodically review SOPs for updates and changes
Meeting individual SLAs
Minimum Qualifications
Graduate preferably Business Commerce
Relevant work experience in Order to Cash
Preferred Qualifications
AR domain understanding (not required for fresher)
Good communication skills (verbal for Collections and written for rest), good interpersonal abilities
Exposure to ERPs (SAP/Oracle) on AR module
Knowledge of MS office (excel, word)
What we can offer!
Attractive salary;
Stable job offers - employment contract
Work in a multicultural and diverse environment with employees from over 30 countries
Genpact supports professional trainings and great career development opportunities
Free access to our award-winning learning platform
Benefits such as Medical Aid, Retirement and risk benefits
In case Genpact does not respond to your application within 30 days, please consider it was not successful for the current recruitment process for this role.
About Company
Genpact is a global professional services firm that offers a wide range of digital transformation services and solutions. With a presence in over 30 countries, Genpact leverages its deep domain expertise in operations and analytics to help businesses transform their operations, improve efficiency, and enhance customer experience. The company combines digital technology, data science, and operational excellence to deliver business outcomes across various industries, including banking, insurance, manufacturing, and healthcare. Founded in 1997 as a subsidiary of GE, Genpact has grown into an independent, NYSE-listed company with a diverse workforce of over 90,000 employees globally.
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