Order to Cash Operations Senior Analyst

Skill required: Order to Cash - Billing Processing
Designation: Order to Cash Operations Senior Analyst
Qualifications:BCom
Years of Experience:5 to 8 years
About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com
What would you do? The person will assist the OTC Team Lead in meeting the daily productivity and accuracy targets and other deliverables as assigned. May be assigned complex activities depending upon business requirements Optimizing working capital, providing real-time visibility and end-to-end management of revenue and cash flow, and streamlining billing processes. This team over looks the entire processes that starts from customers inquiry, sales order to delivery and invoicing. The Cash Application Processing team focuses on solving queries related to cash applications and coordination with the customers. The role requires a good understanding of cash applications, the process of applying unapplied cash, reconciliation of suspense account in cash application, and process them from payment receipt to finalization. The Billing Processing team focuses on the process of creating and issuing customer invoices. This includes reviewing the list of debit notes raised and identifying any gaps in the process. The role requires a good understanding of invoicing, collections, account receivables, order management, sales order, order processing, order fulfillment, and journal entries. The role may also require following up with the sales team to provide reasons for raising debit notes and un-recognized revenue.
What are we looking for? Graduate of finance-related or business course; B.COM must Preferred - CA/CPA/CISA/CMA At least 3 years related working experience in OTC backend process, healthcare insurance billing related experience / healthcare reimbursement, medical insurance billing, collections, or related work Written and spoken ability to communicate in English for Accenture interaction Must be a good team player Responsibility and accuracy in the completion of received tasks Ability to solve urgent matters and work under pressure Flexibility, especially in the period of month/quarter/year-end closing Experience with accounting systems Moderate to no travel depending on project involvement. Work hours at night. Overtime and On-Call may be required. Client holidays are observed instead of Philippine or local holidays. Daily RTO during training and knowledge transfer until stabilization
Roles and Responsibilities: Responsibility for activities assigned by the Team Leader Manages and execute Order to Cash, Billing Provides a day-to-day work to the group, conducts workload studies, plans activities, sets direction, and provides supervision to and evaluation of direct reports Ensure timely sending of invoices to customers and completeness of supporting documents of the billing team. Act as first level of escalation validating the accuracy of billing data against sales order, customers purchase order, etc and immediately resolve any discrepancies noted Monitor team productivity and accuracy, identifying areas for improvement and implementing corrective actions. Understand and perform AR lead role. Assist AR processors with questions and problems related day to day transaction processing. Assist the OTC Team Lead in supervising the activities performed by the regular AR processing team within Manila DC. Ability to provide assistance to the staff Actively seeks opportunities for Continuous Improvement initiatives. Complies with all client published policies and procedures and any legal and regulatory requirements that the company is obliged to adhere to. Escalates production issues to OTC Team Lead as appropriate. Ensures all work is performed in accordance with SLAs and metrics. Assists in the creation of Performance Improvement Plans (PIPs) for Team Members not meeting expected production or quality targets, monitors program for a defined period May be assigned complex activities depending upon business requirements