Order to Cash Operations Associate

Skill required: Order to Cash - Order Management
Designation: Order to Cash Operations Associate
Qualifications:BCom/MCom/Master of Business Administration
Years of Experience:1 to 3 years
Language - Ability:English - Proficient
About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com
What would you do? You will be aligned with our Finance Operations vertical and will be helping us in determining financial outcomes by collecting operational data/reports, whilst conducting analysis and reconciling transactions. Optimizing working capital, providing real-time visibility and end-to-end management of revenue and cash flow, and streamlining billing processes. This team over looks the entire processes that starts from customers inquiry, sales order to delivery and invoicing. The Cash Application Processing team focuses on solving queries related to cash applications and coordination with the customers. The role requires a good understanding of cash applications, the process of applying unapplied cash, reconciliation of suspense account in cash application, and process them from payment receipt to finalization. In Order Management, you will be working on administration of business processes related to orders for goods or services. You will also assess, design, build and implement best practices on process, organization, and technology from order creation to order fulfillment, financial settlement including order prioritization, purchase order receipt, invoice matching, inventory availability and promise, accuracy and fulfillment, provisioning of services and activation of billing.
What are we looking for? Your expected interactions are with the stakeholders, your team and direct supervisor You will be provided detailed to a moderate level of instruction on daily work tasks and detailed instruction on new assignments and the decisions that you make that would impact your work You will need to be well versed with basic statics and terms involved in the day to day business and use it while discussing with stakeholders You will be required to help in the overall team s workload by managing your deliverables and help the team when required You will be an individual contributor as a part of a team, with a predetermined focused scope of work Ability to meet time sensitive deadlines Securely handle client data. Provide regular, accurate reports of Order Management & Billing data
Roles and Responsibilities: Job Roles and Responsibilities: Order Entry and Processing Accurately enter customer orders into the order management system Verify order details, including product, quantities, rate type, and delivery dates Ensure orders are processed in a timely manner Contract review to ensure we are aligned with Ts & Cs Order Tracking and Coordination Monitor the status of orders across the lifecycle of the campaign Communicate with internal finance teams on dispute resolution Resolve any issues or discrepancies related to order generation and approval Customer Communication Respond to customer inquiries regarding invoice status and adjustments Provide customers with accurate and timely information to enhance their experience Escalation to Senior team members when support is needed Data Management & Reporting Maintain accurate customer orders, including changes, cancellations, or rejected billing due to small balances Assist is generating reports on processing times and relevant KPI metrics Identify and report any recurring issues that bottleneck to Order Management process Process Adherence and Improvement Follow established order management processes and procedures Participate in training sessions to stay updated on best practices and system enhancements Provide feedback on process improvements to enhance efficiency and accuracy Collaboration with Sales Teams Process and track requests for prepayment and expedited billing Tracking of one-off deals to ensure we are not double-billing customers Respond to inquiries related to invoice generation or pending orders