Order to Cash Operations Associate

Skill required: Order to Cash - Billing Processing
Designation: Order to Cash Operations Associate
Qualifications:BCom
Years of Experience:1 to 3 years
About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com
What would you do? Execute process Order to Cash in Billing with a focus on efficiency, first-time quality and overall continuous process improvement. Optimizing working capital, providing real-time visibility and end-to-end management of revenue and cash flow, and streamlining billing processes. This team over looks the entire processes that starts from customers inquiry, sales order to delivery and invoicing. The Cash Application Processing team focuses on solving queries related to cash applications and coordination with the customers. The role requires a good understanding of cash applications, the process of applying unapplied cash, reconciliation of suspense account in cash application, and process them from payment receipt to finalization. The Billing Processing team focuses on the process of creating and issuing customer invoices. This includes reviewing the list of debit notes raised and identifying any gaps in the process. The role requires a good understanding of invoicing, collections, account receivables, order management, sales order, order processing, order fulfillment, and journal entries. The role may also require following up with the sales team to provide reasons for raising debit notes and un-recognized revenue.
What are we looking for? Graduate of finance-related or business course; Accounting graduate an advantage At least 6 months related working 1 year of Revenue cycle or medical insurance related experience. Experience in any accounting ERP (Oracle, SAP, etc.) Able to communicate well in English for verbal and written form Analytical and fact-based decision-maker Ability to quickly identify issues and risks and provide recommendations. Experience in team interactions and facilitation SSC, BPO experience an advantage but not required. Able to perform analysis of data and tasks of medium to high complexity. Moderate to no travel depending on project involvement. Work hours at night. Overtime and On-Call may be required. Client holidays are observed instead of Philippine or local holidays. Daily RTO during training and knowledge transfer until stabilization
Roles and Responsibilities: Manages and execute Order to Cash, Billing Third party insurance claim billing and follow up associated with the dispensing of prescription medication using the bill method required by the payer. Transmit or submit claims (paper, electronic) to insurance payers for reimbursement. Resolve insurance problems and patient issues that may have resulted from incorrect or incomplete information, therapy changes, and pharmacy or shipping errors. Maintain supporting chronological notes that detail actions taken to resolve outstanding unbilled claims. Maintain patient demographic information in data collections systems. Work all billing reports and queues while remaining in accordance with payer and company policy guidelines. Research and respond by telephone, via the internet, and in writing to patients, physician s offices, insurance companies, and governmental payers regarding billing issues and problems as well to expedite claims processing Requires calling patients, insurance companies, govt. etc for 50% roles.