Order to Cash Operations Assoc Manager

Skill required: Order to Cash - Billing Processing
Designation: Order to Cash Operations Assoc Manager
Qualifications:BCom
Years of Experience:10 to 14 years
Language - Ability:English - Advanced
About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com
What would you do? Primarily responsible for activities that follow the solution sales process, starting from order acceptance till invoicing / revenue recognition. Ensure that the necessary NCR guidelines are complied with and necessary documents are maintained as applicable for all day-to-day processes. NOTE: real estate background preferred- 40% Policies Adhere to the procedures in compliance with policies Solution Order Management Receive and review quote in WOT Submit quote to OM Reject quote as per guidelines in consultation with Team Leaders Validation of imported order in OM Process order in OM Book order in OM Acknowledge quote in WOT post order booking in OM Carry out the responsibilities in conformity with TAT Update Account Profile / Master Agreements as and when required General Maintenance of client - Systems Resource set up and updates Performing project audits and evaluating and approving requests to bill Supporting the monthly accounting close process and supporting critical business partner issues Assisting in the implementation of IT system testing and upgrades from a user perspective, Monitoring customers in use of applications to adhere to global practices Policies Adhere to the procedures in compliance with policies Solution Order Management Receive and review quote in WOT Submit quote to OM Reject quote as per guidelines in consultation with Team Leaders Validation of imported order in OM Process order in OM Book order in OM Acknowledge quote in WOT post order booking in OM Carry out the responsibilities in conformity with TAT Update Account Profile / Master Agreements as and when required Order Change/Cancel Request Receive order change/cancel request Validate complete request information Obtain approval according to established guidelines Enter Change Data into system Notify requester Archiving, Records Retention and Audit Support Provide archiving & records retention in accordance with NCR policies & practices including Electronic order jacket. Provide internal and external audit
What are we looking for? Accounts Receivable (AR) Accounts Receivable Ledger Maintenance Cash Application Billing and Revenue Management Adaptable and flexible Ability to perform under pressure Problem-solving skills Detail orientation Ability to establish strong client relationship Client/Customer: ? Ensure compliance with clients policies and procedures ? Ensure timely communication to customers ? Create adequate back ups People: ? Participate in Team Initiatives/events ? One on one with supervisor on a regular basis ? Share ideas and seek clarification ? Support centre sponsored Team Activities ? Sharing best practices (leverage the knowledge across teams) ? Create good relations with internal and external customers ? Working on the development of the people in the team Others: ? SO 404 compliance initiatives ? Ensure team members maintain high morale ? Emails / Voice mails or any other communication from the customer to be responded promptly ? Provide required MI reports ? Lead process improvement initiatives ? Provide Internal & External Audit Support
Roles and Responsibilities: In this role you are required to do analysis and solving of moderately complex problems Typically creates new solutions, leveraging and, where needed, adapting existing methods and procedures The person requires understanding of the strategic direction set by senior management as it relates to team goals Primary upward interaction is with direct supervisor or team leads Generally interacts with peers and/or management levels at a client and/or within Accenture The person should require minimal guidance when determining methods and procedures on new assignments Decisions often impact the team in which they reside and occasionally impact other teams Individual would manage medium-small sized teams and/or work efforts (if in an individual contributor role) at a client or within Accenture Please note that this role may require you to work in rotational shifts Operational: ? Ensure that the members understand the Process End-to-End and perform on the agreed process deliverables and maintain high quality of standards ? Provide necessary support for System trouble shooting ? Lead eSCM initiative in Solution Order Management Team ? Identify and implement areas for process improvement ? Ensure effective backup plan is in place ? Proactively escalate issues to the supervisor/manager that require intervention/clarification from senior leadership ? Ensure all transaction processing is in a timely manner as per CTP/CTQ and SLA ? Ensure all the supporting documents are available to support Audit Financial: ? Identify areas of cost reduction by Process Improvements [Work and Non work related] ? Assess risks/costs associated with process delays and timely escalating the same to the leadership team