Order to Cash Operations Analyst
Accenture
0 - 3 years
Gurugram
Posted: 3/27/2025
Job Description
Designation: Order to Cash Operations Analyst
Qualifications:BCom
Years of Experience:3 to 5 years
Language - Ability:portuguese - proficient
About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com
What would you do? Primarily responsible for activities that follow the Order to Cash i.e Order management with proficiency in both English & Spanish The duties include manage & process customer orders in a timely & accurate manner (calls, emails, portalsEnsure documentation, monitoring, & traceability of customer orders are received.In this role, you are required to own a portfolio of customers, analyse, & process their orders end to end till fulfillment & resolve concerns, if any, by liasioning with supporting teams.You will be working on high $ value orders/clients for low shelf-life products & life saving drugs,therefore, customer centricity, accuracy, & agility in processing & performing assigned tasks would be criticalYour day-to-day interaction is with end customers (both B2B & B2C), peers within Accenture, client stake holder’s teams across O2C areas & Supply Chain Management via calls, emails, MS Teams chat - hence- you are expected to be proficient in customer & stakeholder mgmt.You will be given moderate level instructions on daily work tasks & detailed instructions on new assignments. You will be an individual contributor as a part of a team, with a focused scope of workYou will need to be well versed with SAP & MS Office(esp Ms Exel & Outlook)for day-to-day business & use it while discussing with stakeholders.You will be expected to constantly be on the lookout for ways to enhance value for your respective stakeholders/clients.Creation of Credit Notes based on the standard procedures & processes.Provide information/resolution regarding commercial/non commercial cases.Escalates non-routine issues according to the escalation matrix to Team Lead for problem resolution·Identifies & recommends opportunities to enhance/streamline business processes.Ensures all work is performed in accordance with targets.Results are communicated to the client representative & customer in a timely & effective way.Ensure daily completion of work & shares best practices with peers.Provide archiving & records retention in accordance with policies & practices.Provide internal & external audit support as requested.Excellent written & verbal communication in both English & French.
What are we looking for? "•Collections Processing •Account Reconciliations •SAP FI Accounts Payable •Microsoft Office Suite •Customer Service Management •Adaptable and flexible •Ability to perform under pressure •Problem-solving skills •Detail orientation •Strong analytical skills EXCEL •SAP •Follow-up on the deductions where no backup is received from customer. Coordinate with other teams within Order-to-Cash or Supply Chain Management to obtain the necessary information to resolve claims/disputes. Ensure a healthy customer ledger in terms of matching claim / dispute related debits and credits. Identify, analyze, and resolve high priority cases following the guidelines and procedures. Analyze backup documentation to ensure deduction reasons are encoded correctly. Results are communicated to the client representative and customer in a timely and effective way. Ensure daily completion of work and shares best practices with peers."
Roles and Responsibilities: •In this role you are required to do analysis and solving of increasingly complex problems • Your day to day interactions are with peers within Accenture • You are likely to have some interaction with clients and/or Accenture management • You will be given minimal instruction on daily work/tasks and a moderate level of instruction on new assignments • Decisions that are made by you impact your own work and may impact the work of others • In this role you would be an individual contributor and/or oversee a small work effort and/or team • Please note that this role may require you to work in rotational shiftsBCom
About Accenture
We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other.We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work.At Accenture, we see well-being holistically, supporting our people’s physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We’re proud to be consistently recognized as one of the World’s Best Workplaces™.Join Accenture to work at the heart of change.Visit us at www.accenture.com
Equal Employment Opportunity Statement
All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.
Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.
Accenture is committed to providing veteran employment opportunities to our service men and women.
About Company
Accenture is a global professional services company specializing in consulting, technology, and outsourcing services. Headquartered in Dublin, Ireland, Accenture provides a wide range of services in strategy, digital, technology, operations, and consulting. It helps organizations improve their performance and create sustainable value by leveraging technology and industry expertise. Accenture works across various sectors, including financial services, healthcare, telecommunications, energy, and more. Known for its deep focus on innovation, Accenture partners with leading technology companies to drive digital transformation and help clients navigate complex challenges in an increasingly digital world.
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