Order to Cash Operations Analyst

Skill required: Order to Cash - Billing Processing
Designation: Order to Cash Operations Analyst
Qualifications:BCom
Years of Experience:3 to 5 years
Language - Ability:English - Proficient
About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com
What would you do? You will be part of Order to Cash Team as an account receivable helpdesk subject matter expert, working from the designated work location. You are required to understand end to end process of cash application, refunds, adjustments/write off s and address if any sort of queries raised by end customer or client internal team. Be an active team member to train and mentor new joiners and trouble shoot any process questions raised by your team members. Commerce Graduates having in-dept experience in Accounts receivable area covering cash application and refund process. Learn and adapt to new systems and process transactions per the instructions manual given. Excellent written and Verbal Communications Passion to solve customer queries Willing to take-up lead role during team leads absence Support in daily huddles and MIS reporting. Previous experience in a customer support role The Billing Processing team focuses on the process of creating and issuing customer invoices. This includes reviewing the list of debit notes raised and identifying any gaps in the process. The role requires a good understanding of invoicing, collections, account receivables, order management, sales order, order processing, order fulfillment, and journal entries. The role may also require following up with the sales team to provide reasons for raising debit notes and un-recognized revenue.
What are we looking for? Account Reconciliations Billing and Revenue Management Adaptable and flexible Ability to perform under pressure Ability to work well in a team Commitment to quality Ability to establish strong client relationship Accounts Receivable (AR)
Roles and Responsibilities: Managing of inbound and outbound calls in a timely manner Identifying customers needs, clarify information, research every issue and providing solutions Follow communication scripts / FAQ when handling different topics Extracting Bank Statements as required Creating Receipts as required Applying cash per remittance Performing bank reconciliation and process adjustments for variance Process refunds Participating in Daily Huddle Following instruction manuals Meeting Quality Targets Meeting Productivity Targets Share workload of peers as required Back-up to team lead Support MIS reporting and in conducting team huddles Submit Ideas on process and system improvements Support audit requirements Compliance to A/R procedures. Provide voice and mail support for the customer queries