Order to Cash Lead

Role Description Statement

The Order to Cash (OTC) professional is responsible for overseeing and controlling the OTC processes performed in the Center of Excellence. The professional acts as a Team Lead for the OTC staff in the Center of Excellence (CoE) while being responsible for making sure that processes remain aligned and that global process standards are anchored. Key processes in scope for OTC CoE are i.e. Customer Master Data, Billing, Credit management, Customer inquiries & disputes and Process management.

Key Responsibilities (High Level)

• First point of contact for assigned operational OTC CoE hub staff.
• Lead and manage a team of OTC Specialists, setting clear objectives, evaluating performance, and providing coaching and development opportunities
• Oversee the OTC activities in scope for CoE including Customer Master Data & Credit management, Billing management, Customer inquiry & disputes, Collections management, and Process management
• Monitor key performance indicators (KPIs) to assess the effectiveness of OTC processes and implement continuous improvement initiatives
• Assess standardization, optimization and automation potential from Legal Entities / country specifics based on market best practices and/or best in class Legal Entities
• Collaborate with sales, customer service, BPO provider (DXC) and other departments to streamline OTC processes and resolve any issues that may arise
• Support with period end closing, and related analytics, ensuring thorough and precise financial tracking and reporting
• Ensure all financial reporting and processes comply with International Financial Reporting Standards (IFRS), the Sulzer directives and the Sulzer Accounting Manual (SAM)
• Ensure OTC internal controls are in place in the CoE and followed for the processes performed by this role

Education and experience

• University degree in Finance, Accounting, Business Administration or related field
• Minimum of 5-7 years of experience in OTC, Accounts receivable or related finance roles
• Experience within the manufacturing or industrial sectors is preferred

Critical success factors

• Proficiency in coordination and planning of work for assigned teams and activity clusters
• Strong understanding of global financial processes and standards
• Strong financial acumen
• Strong communication skills for delivering key insights to i.e.CoE Accounting Lead, Reporting & Analytics team and Country Finance Heads
• Excellent interpersonal skills and the ability to work collaboratively with other stakeholders

Technical & language skills

• Proficient in ERP systems (relevant to your business unit; SAP, Microsoft Dynamics 365 or iScala)
• Strong MS Office (Excel, PowerPoint) skills
• Experience with Tagetik and Qlik Sense is a plus
• Proficiency in English

Interfaces with

• OTC Accountants
• Reporting & Analytics team
• Accounting Manager
• Country Finance Heads
• Accounting GPOs