Order to Cash- Billing

Ready to shape the future of work?

At Genpact, we dont just adapt to changewe drive it. AI and digital innovation are redefining industries, and were leading the charge. Genpacts AI Gigafactory, our industry-first accelerator, is an example of how were scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies most complex challenges.

If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team thats shaping the future, this is your moment.

Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.

Inviting applications for the role of Management Trainee, Invoice to Cash - Billing

The Management Trainee Billing is responsible for supporting day-to-day billing operations across Maintenance and Repairs billing processes. The role focuses on accurate transaction processing, ticket resolution, customer account updates, and ensuring compliance with billing guidelines and SLAs.

Responsibilities

1. Maintenance Operations Billing

New Bookings

Process Recaptures, Conversions, and Add Units

Validate contract details and ensure accurate system updates

Re-signs

Process Addendums and Renewals

Execute Account and Scope Changes

Ensure proper documentation and approvals

Fast Track Changes

Update Account Name Changes

Modify Billing Frequency and Payment Terms

Update Invoice Delivery Method

Maintain Consolidated Codes

Process Invoice Text updates (add/remove/change)

Update PO details (add/remove/change)

Maintain Tax Status accuracy

Other SSCRM Submissions

Process Cancellations

Handle Suspensions/Reinstatements

Implement Price Adjustments

Execute Merges, Transfers, and Splits

SNOW Tickets Handling

Respond to Add/Update Information Requests

Support Dispute Analysis Requests

Address Escalation Requests

Handle Invoice Detail Requests

Process Manual Invoice Requests

Execute Multi-step Account Requests

Miscellaneous Activities

Perform Error Report revisions

Create and manage SNOW tickets

2. Repairs Billing Support

Support Billing Creation activities (Callback Review)

Assist in Customer Number Creation (JDE)

Support Final Bill and Close activities

Process Manual Billing transactions

Assist in Inventory Cleanup (Cost Write Off & Transfers)

Required Skills & Competencies

Basic knowledge of billing processes

Good understanding of ERP systems (JDE preferred)

Familiarity with ticketing systems (ServiceNow/SNOW preferred)

Strong attention to detail

Analytical and problem-solving skills

Good communication skills

Ability to meet SLAs and TAT

Qualifications

Bachelors degree in accounting, Finance, Business Administration, or a related field

Relevant years of experience in Billing or AR operations, preferably in a shared service or BPO.

Experience supporting US-based clients, ideally in manufacturing sector.

Good understanding of ERP systems (JDE preferred)

Intermediate to advanced Excel skills.

Familiarity with ticketing systems (ServiceNow/SNOW preferred)

Proficient English communication skills (written and verbal).

Ability to work effectively under pressure and prioritize tasks in a deadline-driven environment.

Preferred qualifications

Graduate in Commerce / Finance / Business Administration

Knowledge of US GAAP, internal controls, and AR- Billing procedures.

Experience working in US time zones or overlapping shifts with US business hours.

Exposure to automation tools like High Radius or similar (nice to have).

Why join Genpact?

Be a transformation leader Work at the cutting edge of AI, automation, and digital innovation

Make an impact Drive change for global enterprises and solve business challenges that matter

Accelerate your career Get hands-on experience, mentorship, and continuous learning opportunities

Work with the best Join 140,000+ bold thinkers and problem-solvers who push boundaries every day

Thrive in a values-driven culture Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.

Lets build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.