Order to Cash - Process Associate-Slovak-Remote EMEA*

Responsibilities

Experience in Deductions for couple of years

Respond to customer emails and phone calls related to payment / dispute status

Research deductions or short pays, including Shortages, spoilage, cash discounts (unearned), promotional discounts, rebates, product returns, and other claims made by customers.

Validate and resolve deductions by contacting either internal cross functional teams or customer in bid to collect supporting documents (debit memo raised by customer, remittance in case not available, delivery proofs in case of their own carrier) and applying them against the payments received and promotion terms.

Effectively communicate and follow up with cross-functional team members, including Sales, Key Account Managers, OS&D, Logistics, Customer Service and Cash Applications.

Evaluate existing deductions management processes and propose solutions to improve the capture and resolution of deductions.

Perform other related duties as assigned.

Determine if the disputes are valid and issue credit memos (If valid dispute)

File Claim of payment with customer or in customer Portals if Disputes are invalid.

Obtain back up documentation from customers, freight forwarders and business units.

Obtain documentation to support Business's position on invoices which are disputed and prepare necessary documentation to rebill customers.

Should be able to independently manage assigned targets for calls & aged deductions.

Should be able to speak to the Europe based clients to discuss the input and resolve any queries for disputes.

Prepare Reports, business documents and presentations for upper management and executives. Data-gathering and modeling strategies to provide an overview of new processes and enhanced procedures for business-wide reporting.

Problem-solving to find solutions to an organizations data management and reporting problems and to be able to adapt and modify solutions based on changing requirements.

MIS - Monthly / Weekly / Daily Reports and Dashboard preparation

Must demonstrate a high level of self-motivation, energy, and flexibility.

Support team priorities and initiatives and effectively manage workload.

Assist in SOP (Standard Operating Procedures) creation and updating

Deliver the required data for audit purposes

Responsible for the timely, accurate, approved entry and maintenance of trade settlements in the ERP.

Qualifications
Minimum qualifications

B.Com Graduation

Relevant experience in Order to Cash

Preferred qualifications

Very Good Written and Verbal Communication skills

Proficient in MS Office applications, especially in MS excel.

What can we offer?

Attractive salary.
Stable job offers - employment contract.
Work in a multicultural environment;
Various trainings (initiating, soft skills).
Possibility of development;
Benefits (Meal Tickets, Medical Services, Insurance, additional vacation days, partner discounts).