Order Management Specialist - Senior Process Associate - Italian – Remote Ro*

Responsibilities

Collaborates inside the company with members of the same team or other teams in order to accomplish the allocated tasks;

Collaborates outside the company with client representatives, within the authority limits allocated by the direct manager;

Processing orders / customer requests

Booking of Orders in the ERP system

Handling customer requests

Ensure resolution to customer requests

Follow-up on pending items

Reporting

Offering information to customers via e-mails/phone;

Updating ERP regarding clients, supplies, pricing;

Gathering information from logistics partners and informing customers regarding availability and deliveries;

Creating orders (SOs) in the ERP system;

Offering resolutions for internal updating requests: credit/ debit notes, reimbursements;

Building a relation with clients and sales representatives;

Checking and solving potential issues between client purchase orders (PO) and system information;

Communicating with the warehouse and forwarders and efficiently manage the delivery process to ensure return of goods to the final recipient

Preparing the relevant documents for the orders (export, transport, customs)

Daily monitoring the assigned orders and customer requests

Solving issues regarding damaged goods, shipment delayed, etc

Managing any issues, looking for solutions along with all the parties involved

Escalating any problems, delays, inconsistencies

Handling complaints related to logistics and return transports

Proposing resolution for streamlining activities and taking part in projects to implement these ideas

Qualifications we seek in you!

Minimum qualifications

• Very good knowledge of Italian, min C1

Communicative level of English.

Accounting knowledge intermediate level;

Good MS Office (especially MS Excel) knowledge.

Analytical thinking and self-starter.

Preferred Qualifications

Personal culture and client management expertise.

High motivation and ability to learn

Ability to work under time pressure

What can we offer?

Attractive salary;

Stable job offers - employment contract

Work in a multicultural and diverse environment with employees from over 30 countries

Genpact supports professional trainings and great career development opportunities

Free access to our award-winning learning platform

Benefits such as Meal Tickets, Medical Services, Insurance, additional vacation days or partner discounts