Order Management & Billing Analyst - Japanese Bilingual

Year of Experience Required: 3-6Years

Job Summary

We are seeking a detail-oriented and proactive Service Contracts & Billing Specialist to manage activities related to service contracts, including maintenance (cash and charge), equipment database handling, and invoicing processes. This role ensures compliance with NCR Voyix guidelines and maintains all necessary documentation. You will serve as the single point of contact for customers regarding service agreements and maintenance billing, working closely with service sales and service teams.

Key Responsibilities:

• Minimum 5+ years of experience in Order Management and Billing, preferably in a global or multinational environment.
• Coordinate order processing and billing activities for Order Management contracts.
• Supervise and manage daily tasks of the Customer Advocate Team.
• Review legal agreements for completeness of terms and conditions related to maintenance billing.
• Maintain and update equipment databases, including movements, additions, and cancellations.
• Manage invoicing processes, ensuring alignment with customer preferences and revenue recognition criteria.
• Ensure compliance with NCR Voyix policies and procedures.
• Perform monthly reconciliation and reporting of revenue data, including corrections and clarifications.
• Handle archiving and record retention in accordance with company policies.
• Provide support for internal and external audits as required.

Education Qualification:

• Bachelors degree in finance, Accounting, Business Administration, or a related field.

Skills & Competencies:

• Strong problem-solving and customer service skills.
• Excellent communication skills across various levels of the organization.
• High sense of urgency and accountability.
• Ability to work collaboratively with cross-functional teams.
• Passion for delivering exceptional service and resolving issues effectively.

Language Requirements:

• Proficiency in English and Japanese is mandatory.
• JLPT certification (N1 to N4) is required
• Are proficient in Japanese (spoken and written) bilingual candidates preferred
• Can effectively communicate with Japanese-speaking stakeholders and candidates

Preferred Qualifications

• Experience working with outsourced operations.
• Exposure to global or multi-country environments.
• Strong analytical and reporting skills.