Oracle DevOps Fusion OTC-OM Lead

Job Title: Oracle DevOps Fusion OTC-OM Lead  

Location: Bangalore 
Experience: 12+ years 

Job Description: 

We are seeking an experienced Oracle DevOps Fusion Order to Cash (O2C) OM Functional Consultant to join our dynamic team. The ideal candidate will have a deep understanding of Order to Cash cycle focused within Order Management including Order Orchestration, Master data management for Customers/Items, Pricing, Order fulfilment/shipment transactions, Transfer order & Month end close processes with a very good understanding of DevOps methodologies.   

Key Responsibilities: 

• Lead the development and support of Fusion OTC-OM processes and solutions. 

• Collaborate with cross-functional teams to enhance system performance and reliability. 

• Implement DevOps practices to streamline development, testing, and deployment processes. 

• Monitor and optimize system performance, ensuring high availability and minimal downtime as part of Post go live Operational Support 

• Stay updated with the latest Fusion technologies and DevOps tools to drive continuous improvement. 

• Provide guidance and mentorship to junior team members. 

• Manage project timelines and stakeholder expectations effectively. 

• Conduct system configurations, testing, and user training as needed 

• Manage functional/technical team within Value Stream  

Oracle DevOps Organization is supporting multiple Oracle Fusion Instances within JCI.  Oracle DevOps Fusion O2C-OM Lead will be single point of contact (SPOC) for this functional Value Stream for all development and support related activities.   

• Analyze Oracle Fusion Enhancements/Change Requests and Support activities  

• Work planning and prioritization for approved backlogs within the Value stream reviewing with BPO/GPOs, Delivery Leads & Solution Architects.  

• Capacity planning of resources based on approved backlogs for enhancements and support tickets to meet deliverable timelines provided to business stakeholders  

• Coordinate with other Value Stream Leads within Fusion DevOps, Delivery and Support Leads for other Edge applications to address any integration issues between OM and other Values streams/integration areas on a timely manner 

• Scheduling, Reviews and approvals for production deployments working with Global Deployment/Release leaders  

• Optimize and effectively manage Enhancements and support ticket backlog within the Value Stream reviewing with the team 

• Drive for Continuous improvements to reduce support tickets, automation eliminating manual activities wherever possible  

• Follow JCI Major Incident management process to address any critical issues (P1/P2) by engaging right teams  

• Share Value stream level reporting with KPIs for the Value stream with Global and Regional DevOps Leaders  

Required Skills: 

• Bachelor ‘s degree in engineering or Information Systems or equivalent  

• 12+ years of overall experience within Oracle Fusion and Oracle EBS ERPs  

• Proven track record in Order Management, Extensions, Orchestration, Pricing space within Oracle Fusion ERP 

• Expertise in Oracle Fusion functional configuration and solutions for small- and large-scale initiatives mainly within Order Management, Extensions, Orchestration, Pricing areas 

• Hands on experience within Oracle Fusion ERP  

• Ability to communicate with technical teams as well as Business audience  

• This position requires exceptional collaboration, teamwork, influence and relationship building skills at all levels with internal and external parties in addition to Johnson Controls key values: Integrity, teamwork, excellence, Customer focus and Accountability  

• Excellent Customer facing and internal communication skills 

• Excellent written and verbal communication skills 

• Solid organizational skills including attention to detail and multitasking skills 

• Proven ability to effectively prioritize and execute tasks in a reactive high-pressure environment 

Preferred Skills: 

• Oracle Cloud certifications. 

• Experience with Agile methodologies. 

• Knowledge of additional Oracle modules.