Oracle Cloud Technical Support Consultant

Job Description:

Responsibilities:

• Provide day-to-day support and quality assurance for a variety of customers
• You’ll be responsible for assisting our clients based in the United States during their business hours. This position requires flexibility, excellent communication skills, and the ability to work effectively across US time zones and manage the significant time difference (ranging from 9.5 to 12.5 hours) between India and specific US time zone.
• Design, develop and support integrations in OIC to Oracle ERP Cloud including making REST and SOAP calls, FBDI File Uploads.
• Design, develop and support integrations in OIC to Oracle ERP Cloud including extracting Oracle ERP Cloud data using BI Publisher reports, analysis and OTBI Reports.
• Design and develop customizations using Visual Builder, ADF and Process Builder in OIC to Oracle ERP Cloud
• Provide hands-on technical and development support for implemented Oracle ERP Cloud modules
• Provide hands-on technical and development support for implemented integrations in OIC to Oracle ERP Cloud.
• Provide hands-on technical and development support for implemented customizations using Visual Builder and Process Builder in OIC to Oracle ERP Cloud
• Gather and document business requirements on IT incidents and change work.
• Document and manage technical specifications and software packages 
• Assist in defining and optimizing simple yet effective business processes and drive change within the organization through negotiation and consensus-building 
• Help ensure that ERP initiatives follow the proper planning, scheduling and management processes 
• Manage on-time changes delivery and business expectations and ensure internal customer satisfaction 
• Provide hands on analysis, design, testing, implementation and post implementation support utilizing prescribed software design lifecycle techniques and system documentation techniques (AIMS/OUM)
• Liaise directly with clients to ensure all requests for change are properly designed, assessed, prioritized, and managed through to completion.
• Assist with transitioning clients into support post Cloud implementation projects and from competitors.
• Identifying persistent problems and work with key stakeholders to address the root causes.
• Support all aspects of Cloud Quarterly Releases from Impact Assessment through testing and defect support 
• Creating test plans and coordinating testing with the different stakeholders

Qualifications:

• A minimum of 7 years’ experience as a technical support analyst or similar role.
• Oracle ERP Cloud and Oracle Integration Cloud experience.
• Oracle ERP and HCM integration delivery using Oracle Integration Cloud
• Experience of system interfaces (predominantly on a PaaS Cloud)
• Provide expert-level technical knowledge in Oracle PaaS products, including OIC, VBCS, PCS/OPA, ATP, and others.
• Experience building integration in OIC using REST/SOAP Services.
• Experience building integrations in OIC, building and Uploading FBDI Files to Oracle ERP Cloud
• Knowledge of Oracle Interface tables in financial and procurement modules.
• Hands-On Experience of XSLT
• Hands-On Experience on data migration/integration methods i.e. SOAP and Rest Web Services, FBDI and ADF DI
• Hands-On Experience on reporting tools such as OTBI, BI Publisher
• Hands-On development of packages and functions using SQL/PLSQL and exposing them as REST using ORDS.
• Good Knowledge on building custom ESS jobs
• Hands-on with development & unit testing of integration components & web services (SOAP/REST) using OIC
• Hands-on with development & unit testing of VBCS components
• Hands-on with development & unit testing of ADF components using Jdeveloper
• Technical requirements: OIC, FBDI files, OTBI Reports, SQL, PL/SQL, Oracle BI Publisher, VBCS, PCS/OPA, ATP & Cloud knowledge
• Must have good experience translating business requirements and design into technical solutions 
• ITIL process Knowledge
• Ability to research, learn, troubleshoot and support complex system customisations
• Willingness to operate and progress in areas that are outside of previous experience
• Ability to multi-task and prioritise across concurrent workload may be required.
• Excellent written and verbal communication
• Experienced user of defect tracking systems, including the extraction of key data for weekly reporting and KPI tracking.

  Desirable Skills: 

• Hands-On Experience on reporting tools such as Smart View and FRS reports
• Technical requirements: BPM workflows, Application Composer, OBIEE/OBIA/OAC

Oracle Cloud Technical Certificatio