Ops Support Specialist

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Job Overview

The Ops Support Specialist is an entry-level position responsible for providing operations support services, including but not limited to review & Validation of financial transactions posted by the processing teams. The overall objective of this role is to provide day-to-day operations support in alignment with Citi operations support infrastructure and processes.

Responsibilities:

• Validate financial transactions posted by the Operations team efficiently & ensure accurate postings to Customer accounts & Citi books
• Recommending new work procedures to help streamline operations
• Comprehensive knowledge of various products & processes handled by the Validation team
• Work collaboratively with inter departments to identify scope for synergy & reduce manual intervention where possible
• Communicate daily with management on productivity, quality, availability, Management Information System (MIS) indicators as well as providing written and oral communications to supported business areas for approval of correct financial entries and resolution of incorrect entries
• Analyze operations information and make evaluative judgements to solve problems
• Responsible for identifying and resolving routine problems and operational issues with broader departmental impact within established procedures
• Support expansive and diverse array of products and services
• Assist with ongoing Lean and process improvement projects
• Resolve complex problems based on best practice/precedence, escalating as needed
• Serve as a backup for manager, as needed, Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards

Qualifications:

• 2-4 years of relevant experience
• Proficient in Microsoft Office
• Ability to work unsupervised and apply problem solve capabilities
• Ability to work occasional weekends to support COB testing
• Demonstrated analytical skills and mathematical knowledge
• Consistently demonstrates clear and concise written and verbal communication skills

Education:

• Graduation or above

Shift Timing:

·        Candidate should be willing to work in 24*7 shifts including late night shift start timings

·        Should be flexible for any shift timing (rotation shifts, permanent night shifts and late night shifts)

·        Weekend working may be BAU as per business requirement