Ops Sup Analyst 1

The Ops Sup Analyst 1 is an intermediate position responsible for providing operations support services, including but not limited to;

- Providing robust solutions to NAM employees queries coming on HR Help Center through live chats or emails

- Should be able to multitask, manage assigned tasks by meeting or exceeding productivity benchmark along with utmost accuracy

- Prioritize requests by fulfilling the Employees’ necessities while providing an exceptional client experience is the expected behavior

- Provide regular status updates for assigned tasks to manager and larger audience

- Should be able to take decisions in timely manner while working on multiple projects in parallel focusing on continued delivery of regulatory client deliverables.

Responsibilities:

• To provide relevant solutions to employee queries by coordinating with multiple teams
• Serve as primary liaison between the employees, SME and various HR teams within and outside HR delivery.
• To enhance employee experience by providing them with end-to-end resolution
• Create and facilitate training sessions as and when required to cross skill team members.
• Fulfilling the clients’ necessities while providing an exceptional client experience is the expected behavior and it will be measured by specific metrics.
• Appropriately assess risk when providing any comments or solutions, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• Should have relevant experience of 3 to 5 years
• Should possess good knowledge of HR tools like Service Now (HR Help Center) and Workday
• Strong understanding of HR Processes, Concepts and HR systems and underlying data is a big plus
• Proven organization and time management skills
• Demonstrated problem-solving and decision-making skills
• Consistently demonstrates clear and concise written and verbal communication skills
• Ability to juggle between multiple roles / activities

Shift:

• Candidate applying on this role should be flexible to work in evening /night shift timings (4 pm to 1 am IST)

Education:

• Bachelor’s degree/University degree or equivalent experience