Operations Technician

At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all. 

STS Data Security Technology – Senior Associate 
_x000D_ Today’s world is fueled by vast amounts of information. Data is more valuable than ever before. Protecting data and information systems is central to doing business, and everyone in EY Information Security has a critical role to play. Join a global team of over 950 people who collaborate to support the business of EY by protecting EY and client information assets! Our Information Security professionals enable EY to work securely and deliver secure products and services, as well as detect and quickly respond to security events as they happen. Together, the efforts of our dedicated team help protect the EY brand and build client trust.
_x000D_ Within Information Security we blend risk strategy, digital identity, cyber defense, application security and technology solutions as we consider the entire security lifecycle. You will join a team of hardworking, security-focused individuals dedicated to supporting, protecting, and enabling the business through innovative, secure solutions that provide speed to market and business value.
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The opportunity
_x000D_ The Security Technology Services (STS) Data Security Technology Senior Associate provides advanced technical support for platforms securing and protecting data on protecting critical infrastructure and endpoints.  You will likely spend most of your time supporting the run state of our encryption and data loss security technologies, including daily management, administration, and maintenance activities.  As well, you will also bring operational expertise to efforts introducing new technologies, upgrading current ones and working with internal or external groups to ensure the related systems are secure and robust.     
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Your key responsibilities

• Implement ‘data at rest encryption’ technologies on Windows and Linux servers. The role will configure and implement policies on technologies on the advice and guidance from Internal Security Consultants.  
• Make sound decisions to address a single or multiple endpoint encryption issue or in guiding broader global functionality issues that may affect portions of or entire business units.  
• Drive the priority and time management of your efforts to support/resolve assigned activities and communicate results and findings to end users, application owner and management as necessary.
• Act as escalation point for the Service Desk to resolve time sensitive problem incidents and changes effectively and efficiently for service restoration. 
• Perform periodic checks and maintenance on the back-end encryption environment.   
• Uses analytics to identify issues as well as escalation for endpoint and data-at-rest encryption issues.   
• Contribute, as part of a small team of globally diverse skilled technicians, in the technical implementation and activities for endpoint data security improvements aligned to protection directives.  
• Maintain accurate information and data regarding IT staff and end-user issues within the service management system and operates according to established policies and standards.
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Skills and attributes for success

• Advanced analytical skills to probe for understanding and addressing, as appropriate, both common and more complex IT staff and end-user incidents escalated from the Global Service Desk and Application owners.  
• Working knowledge of Information Technology Infrastructure Library (ITIL) to identify industry standards and procedures for Incident, Problem, Change and Knowledge as appropriate.
• Working knowledge of both Windows desktop and server operating system as well as familiarity with the Linux Operating.
• Solid interpersonal skills to adapt personal communication styles to the style of others, to engage with all levels of the organization, staying calm under pressure and to maintain and/or restore service in the event of a disruption. 
• Personal time management skills to prioritize workload and work through issues and incidents with efficiency.
• Strong oral and written communication skills in the English language to work effectively with all levels of end users and IT personnel. 
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To qualify for the role you must have

• Bachelor's degree in computer related field or equivalent work experience.
• Approximately 3-5 years of experience in various information technologies including application support, service desk, desktop support, firewall or network operations or security.
• Strong English language skills – written and verbal.

Ideally, you’ll also have

• Information Technology Infrastructure Library (ITIL v2 or v3 Foundations training) 

What we look for

• This role is perfect for you, if you have excellent problem solving, decision making and communication skills.
• We are looking for people who are comfortable working with culturally diverse on/offshore team members, able to react appropriately during stressful and ambiguous situations.
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What we offer
_x000D_ As part of this role, you will work in a highly coordinated, globally diverse team with the opportunity and tools to grow, develop and drive your career forward. Here, you can combine global opportunity with flexible working. The EY benefits package goes above and beyond too, focusing on your physical, emotional, financial and social well-being. Your recruiter can talk to you about the benefits available in your country. Here’s a snapshot of what we offer:

• Continuous learning: You will develop the mindset and skills to navigate whatever comes next.
• Success as defined by you: We will provide the tools and flexibility, so you can make a significant impact, your way.
• Transformative leadership: We will give you the insights, coaching and confidence to be the leader the world needs.
• Diverse and inclusive culture: You will be accepted for who you are and empowered to use your voice to help others find theirs.

EY | Building a better working world 

 
_x000D_ EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.  

 
_x000D_ Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate.  

 
_x000D_ Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.