Operations Team Member-RL OPERATIONS-RPC Operations
Kotak Mahindra Bank
2 - 5 years
Ahmedabad
Posted: 18/03/2025
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Job Description
Manage Day to-day Operational Activities of Customer Deliverables like Debit card / Credit Card / Cheque book etc…
Manage deliveries, coordinate with various production vendors, courier partners and Stationery vendors.
Ensure TAT for all the activities & experience in leading a team operations.
To handle escalations in operations.
Reconciliation of processing data on a day-to-day basis.
Provides support and guidance to Team Leaders and subordinates and give decision on complex operational and technical issues.
Continuously work on improvements & error reduction thru regular analysis.
Elimination of redundant internal processes/ procedures and duplication/ over-lapping etc.
Take up any other assignments as conveyed by seniors from time to time.
Very good command on MS-office (Word, Excel, PowerPoint, etc.)
Should have built and worked on SOP’s, BRD, and operational risk matrices for the team
Excellent project, analytical, execution skills & effective communication skills
Should be able to drive efficiency and an error free ops organization.
Job Requirements:
Be flexible to the work timings as the role demands.
Should be fast and accurate with excellent written and oral communication skills.
Should be a strong team player and demonstrate excellent team work.
High commitment to work
Willingness to work late hours /work in staggered working arrangement, in case the same is required.
About Company
Kotak Mahindra Bank is one of India's leading private sector banks, offering a wide range of financial services including personal banking, corporate banking, investment banking, insurance, and asset management. Established in 1985 and headquartered in Mumbai, it is known for its innovative banking solutions, customer-centric approach, and strong focus on digital transformation. The bank caters to diverse customer segments, from individuals to large corporations, emphasizing trust, transparency, and growth.
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