Operations Team Member-2

Organization:

At CommBank, we never lose sight of the role we play in other people’s financial wellbeing. Our focus is to help people and businesses move forward to progress. To make the right financial decisions and achieve their dreams, targets, and aspirations. Regardless of where you work within our organisation, your initiative, talent, ideas, and energy all contribute to the impact that we can make with our work. Together we can achieve great things.

Job Title: Analyst

Location: Bangalore

Business & Team: Retail Operation & VERO Team

Impact & contribution:

Credit analysis, decisioning, verification, monitoring throughout the credit lifecycle; the development of credit policy; or the implementation of credit strategies, including problem asset strategies; across the retail business

Reporting lines: Reporting to Operations Manager

Roles & Responsibilities:

• Understand customer requests and process documentation within agreed turnaround times, ensuring consistent accuracy in a high-volume environment.

• Adhere to policies and procedures, meeting or exceeding established Service Level Agreements.

• Ensure the quality of submitted work meets the highest standards.

• Apply sound risk management practices by proactively identifying, responding to, and reporting risks as necessary.

• Provide high levels of internal customer service by collaborating with internal stakeholders to resolve customer issues.

• Raise operational continuous improvement suggestions identified during task completion.

• Undertake any other tasks assigned by your manager that you can perform safely, in line with relevant internal bank policies and external regulatory requirements.

• Possess a necessary understanding of CBA retail products

Essential Skills:

• A minimum of 5+ years of experience in operations is required.

• Highly energetic and dynamic professional who are always striving to do better for our customers.

• Excellent communication skill Written and Oral.

• Strong in exercising sound judgement backed by analytical and problem-solving skill.

• Carrying impressive interpersonal skills to communicate effectively with our Australian frontline and leading lenders.

• Demonstrate curious mindset and ability to investigate.

• Relevant experience in managing deceased estates will be a valuable advantage.

• Proven ability to manage complex processes with high level of accuracy.

Education Qualification:

• Bachelor's degree in Finance, Accounting, or Business.