Candidate should have BPO exposure.
Be responsible for the teams overall performance.
Ensure timely and effective completion of assigned tasks.
Resolve queries in exceptional situations and escalate them, when required (by following proper channels).
Compile and publish reports on teams performance reports on set frequencies (Daily/Weekly/Monthly etc.).
Coordinate periodic and regular meetings with other Team Leaders, and Managers to discuss process impediments, needed resources or issues/delays in completing the task.
Provide the team with a vision of the process objectives.
Should have experience on shrinkage, attrition, CSAT/NPS, FCR.
Motivate and inspire team members not only to achieve but exceed customers expectation by leading them by examples.
International - Non Voice Experience is mandatory
Technical Process exposure will be plus.

Operations Team Leader- Non Voice (International)