Operations Team Lead

Experience (Operations - Team Leader)

Job description

Designation- Team Lead (*Need CSA Experience)*

Location- Hyderabad (DLF)

Salary - Open to discuss

Shift- 24x7 Rotational Shift (Including Night Shifts)

5 Days Working with 2 rotational week offs

Immediate Joiners Preferred

Skill Set Required : *Customer Care Support* *Technical Support* ( Email and Chat )

Adwords, Gtech,

Responsibilities-

* Customer Service, Customer Support, and Customer Service Management skills

* Experience in achieving and maintaining high levels of Customer Satisfaction

* Excellent verbal and written Communication skills

* Experienced in Banking,cards and Dispute domain.

* Manage a team of agents to achieve daily targets, ensuring high levels of customer satisfaction and service quality.

* Oversee AHT, shrinkage, attrition, CSAT, KPIs, and SLAs to maintain operational efficiency and effectiveness.

* Develop and implement strategies to reduce shrinkage and attrition rates through effective people management practices.

* Collaborate with other teams to resolve issues related to rostering, contact center operations, BPO operations, call center operations, team handling, TL responsibilities.

* Ensure compliance with company policies and procedures while driving business growth through innovative solutions.

Interested candidates can connect for further details-

Charlie HR - 7330616341

vemu.raj@teleperformancedibs.com