Operations Support SME

Our client is a global technology company headquartered in Santa Clara, California. it focuses on helping organisations harness the power of data to drive digital transformation, enhance operational efficiency, and achieve sustainability. over 100 years of experience in operational technology (OT) and more than 60 years in IT to unlock the power of data from your business, your people and your machines. We help enterprises store, enrich, activate and monetise their data to improve their customers experiences, develop new revenue streams and lower their business costs. Over 80% of the Fortune 100 trust our client for data solutions.

The companys consolidated revenues for fiscal 2024 (ended March 31, 2024). approximately $57.5 billion USD., and the company has approximately 296,000 employees worldwide. It delivers digital solutions utilising Lumada in five sectors, including Mobility, Smart Life, Industry, Energy and IT, to increase our customers social, environmental and economic value.

Job Title:Operations Support SME

Location: Bengaluru

Experience: 8+Years

Job Type : Permenant to hire.

Notice Period: Immediate joiners.

Mandatory Skills:Operations Support SME/CARE Engineer,NTAS & CFX SME,IMS Nodes on Telco Clouds.

Job Description; Operations Support SME/CARE Engineer (NTAS & CFX SME )

We are primarily looking for a resource with prior knowledge in managing and troubleshooting IMS Nodes on Telco Clouds.

Skills:

1. Should have deep knowledge of 4G and 5G call flows
2. Candidate should have expert troubleshooting knowledge of IMS domain ( NTAS, SBC, S-CSCF, I-CSCF, P-CSCF, SIP, Diameter etc. ) and interfaces
3. Should have understanding of the Cloud environment and understanding of how IMS solution/Nodes are deployed on cloud.
4. Candidate should have prior experience in Maintaining and troubleshooting IMS nodes, capture logs, performing RCA and share Reports
5. Should have exp. in resolving different issues related to Node Reachibility, FM/PM and other KPI's.
6. Sound have understanding of troubleshooting tools like Wireshark etc.
7. Good working experience in Linux, VMWare, Dockers & Containers, OpenStack, Openshift
8. Working knowledge on IMS Nodes NTAS, SBC, S-CSCF, I-CSCF, P-CSCF
9. Working knowledge on Nokia IMS Nodes NTAS & CFX

EXP Range :-

1. 8+ years with minimum 5+ years in IMS Domain in troubleshooting NTAS, CFX nodes
2. Strong Communication skills - Team handling skills - Analytical skills - Presentation skills.
3. Should flexible to work in shifts ( Primarily APAC Region )
4. Should be flexible to provide outside standard working hours