Operations Support Analyst

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Job Overview

We’re currently looking for a high caliber professional to join our team as Officer, Operations Support Analyst 1   (Internal Job Title: Ops Sup Analyst 1  -C09) based in Chennai, India.  Being part of our team means that we’ll provide you with the resources to meet your unique needs, empower you to make healthy decision and manage your financial well-being to help plan for your future. 

In this role, you’re expected to:

This role is responsible for ensuring the accuracy, completeness, and compliance of Travel Payment Services (TPS) transactions and Information Servicing requests. The Checker will meticulously review the work of TPS Analysts and Escalation Specialists, verifying adherence to established procedures, regulatory requirements, and internal controls. The ideal candidate possesses a strong understanding of Travelers Checks processing, excellent attention to detail, and a commitment to maintaining the highest standards of operational excellence and regulatory compliance.. This position requires strong analytical, organization and problem-solving skills with a commitment to driving process accuracy.

Core Responsibilities:

• Be an escalation contact between analysts and the business.
• Oversight of the function to ensure all activities are completed within timeframe.
• Assist with process reviews relating to policy changes.
• Process Payment Instructions – ensuring the necessary approvals have been provided.
• Reconcile accounts daily and monthly following prescribed processes, escalating any non-reconciled items appropriately.
• Process Travelers Checks, following the documented process.
• Track and Work within the required Service Levels
• Manage different work queues and assist with the production of department MIS and reporting.
• Takes personal responsibility for own performance, identifying enhancements to processes that realize tangible benefits.
• Delivery of a high level of customer service to internal customers

Key Deliverables:

• Verify and process customer requests/instructions through various channels ensuring proper due diligence. Overview communication to the customer and resolution of investigation cases within designated time frames, if required
• Follow through tasks and take ownership to ensure they are completed to the required standards.
• Adhere to policies, standard framework decided stated by the company to meet client need.
• Meeting all Control and Compliance requirements and updating procedures as required
• Ensure day to day operations are performed and SLAs are met as per agreed for all businesses.
• Timely and accurate processing and customer resolution
• Timely escalation on incomplete/delayed processing

As a successful candidate, you’d ideally have the following skills and exposure:

Experience:

Bachelor's degree with minimum 3-5 years of banking experience is preferred.

Exposure to payment operations including SWIFT, Travelers Checks processing and Nostro reconciliation would be an added advantage.

Prior experience in working with processes like settlements, Complaints Handling, reconciliation, sanction screening would be an added advantage.

Skills:

·       Flexible to work in UK/US time zone and holidays.

·       Excellent communications skills, both verbal and written.

·       Good Microsoft skills including Excel, Word and Outlook

·       Knowledge of risk & controls to resolve first level escalated inquiries.

·       Computer literate and ability to grasp several in house systems quickly.

·       Demonstrates collaborative competency.