Operations Senior Lead

Job Title: Operations Lead, Client Data Management – Preventative Controls & CTOC

Corporate Title: AVP

Location: Bangalore, India

Role Description

• AVP within the preventative controls & CTOC team plays a significant role in ensuring agreed standards and procedures are duly followed whilst delivering against service level agreements and remediation programme objectives and milestones.
• Preventative controls team’s primary objective is to investigate and remediate the post trade breaches received due to data quality issues or invalid KYC.
• This also involves Investigating & resolving the breaches in co-ordination with Sales, traders, compliance, AFC etc.
• This role assumes responsibility for the overall performance of the team (quality and timeliness), co-ordination and execution of remediation plans and activities.
• The AVP is responsible for periodic tracking, and reporting of key risk indicators (KRIs) and key performance indicators (KPIs) whilst ensuring escalation procedures are in place and adhered to.

What we’ll offer you

As part of our flexible scheme, here are just some of the benefits that you’ll enjoy,

• Best in class leave policy.
• Gender neutral parental leaves
• 100% reimbursement under childcare assistance benefit (gender neutral)
• Sponsorship for Industry relevant certifications and education
• Employee Assistance Program for you and your family members
• Comprehensive Hospitalization Insurance for you and your dependents
• Accident and Term life Insurance
• Complementary Health screening for 35 yrs. and above

Your key responsibilities

• Detailed understanding of the client data challenges and the design/co-ordination of remediation plans
• Manage delivery against agreed timelines and milestones with key stakeholders / Business
• Progress tracking and reporting through agreed KRI and KPIs
• Daily review and reporting of overall team performance in terms of quality and timeliness
• Improving quality and timeliness of output through training programmes
• Manage recording, tracking and reporting all known Risks and Issues
• Securing and qualifying data sources in collaboration with the Data Analytics team to support the remediation process
• Review and implementation of departmental and function specific Operating Procedures (KOP)
• Working with Business Analyst and technology resource to design systematic change

Your skills and experience

• A track record in people management, experience in supervising and displays ability to work in virtual global teams and a matrix organisation
• Demonstration of communication, influencing and presentation skills experienced in managing Client relationships to drive change and represent the Bank’s interest
• Relevant experience in one or more specific operational/product areas
• Product and end-to-end system knowledge in the product line
• A proven, considerable level of analytical, problem solving and resource planning skills
• Experience in Data Management, Data Analytics, Business Analysis and Financial Services
• Ability to work with Master Data Management tools, DQ tools and SQL
• Strong and well-developed relationship / stakeholder management skills
• Good analytical and problem solving experience
• Basic knowledge and awareness of (related) business solutions in the marketplace
• Strong knowledge of business analysis methods and tools
• Open minded, able to share information, knowledge and expertise with peers & team members
• Highly motivation to fix issues
• Excellent communication skills, fluent in English and local language (written/verbal) as appropriate

How we’ll support you

• Training and development to help you excel in your career.
• Coaching and support from experts in your team.
• A culture of continuous learning to aid progression.
• A range of flexible benefits that you can tailor to suit your needs.

About us and our teams

Please visit our company website for further information:

https://www.db.com/company/company.htm

We strive for a culture in which we are empowered to excel together every day. This includes acting responsibly, thinking commercially, taking initiative and working collaboratively.