Operations Manager

Role Overview We are looking for a highly disciplined multi-site operations professional from hospitality, QSR chains, facility management, or retail chains who has experience managing cluster operations. The candidate will be responsible for end-to-end operational management of Blue Circle Medi Services, ensuring seamless service delivery across corporate sites, clinics, and field deployments. The role requires a leader who believes in Management by Exception, strong SOP implementation, and customer-first service delivery.

Key Responsibilities

1. End-to-End Operations Management Oversee daily operations across all Blue Circle service sites. Ensure high operational efficiency and service quality Implement Operations 2.0 framework with SOP-driven processes Ensure seamless coordination between clients, clinical teams, nurses, and support staff

2. Multi-Site Operations & Cluster Management Manage multiple locations / client sites simultaneously Ensure standardization of service delivery across locations Conduct regular site audits and performance reviews Maintain uniform service standards similar to chain operations

3. Nurse Deployment & Workforce Management Manage deployment of nurses and healthcare staff across corporate sites Ensure optimal manpower allocation Monitor attendance, shift management, and coverage Coordinate with HR for recruitment, onboarding, and training and input cost reduction

4. Client Relationship Management Act as the primary operational contact for clients Ensure high client satisfaction and service continuity Conduct regular client reviews and service audits Identify opportunities to improve service delivery and upsell.

5. Escalation & Complaint Management Own the entire complaint resolution framework Manage client escalations and service recovery Ensure quick turnaround time for issue resolution Build a structured feedback and escalation tracking system

6. Ambulance & Emergency Response Coordination Manage ambulance services and emergency response readiness Ensure availability and operational readiness of vehicles Coordinate emergency response protocols across sites

7. Quality & Compliance Implement quality control mechanisms across services Conduct internal audits and compliance checks Ensure service delivery aligns with healthcare standards Lead NABH on different sites 8. Performance Monitoring Track performance across operations Develop operations dashboards and reporting systems Identify operational inefficiencies and implement improvements

Desired Candidate Profile Industry Background Candidates from: QSR chains Hospitality chains Retail chain operations Facility management companies Multi-location service organizations