Operations Manager

We are hiring for a client!

This is a rare opportunity to work with a Shark Tank-backed brand that is building a global luxury marketplace for sneakers, streetwear, and high-end fashion , blending culture, fashion, and technology at scale. Performance-based early growth opportunities within the company.

Position: Operations Manager

Location: Gurugram (On-Site)

Work days: Monday-Friday: WFO; Saturday: WFH

Compensation: 4.2-6 LPA

Experience: 0-3 Years

Qualification: Bachelor's degree

About the company

Our client is a new-age luxury fashion platform that curates authentic, hype sneakers, premium streetwear, and high-end accessories for modern consumers across India and the international market.

Role Overview

Own end-to-end e-commerce operations, including order management, fulfillment, logistics, vendor coordination, and process optimization. Ensure smooth operations across all brands and customer touchpoints on multiple channels.

Key Responsibilities

• Oversee daily order processing, fulfillment, and returns across platforms like Shopify and marketplaces.

• Manage inventory flow, warehousing, and dispatch with internal and external teams.

• Collaborate with customer service, tech, and sourcing teams for efficient order lifecycle management.

• Track and improve KPIs such as order accuracy, turnaround time, cancellations, and returns.

• Build SOPs and streamline workflows to boost efficiency and accuracy.

• Coordinate with courier partners and warehouses for timely deliveries and escalations.

• Handle vendor invoices, reconciliations, and monthly reporting.

• Provide data insights and reports to support leadership decisions.

• Lead a small team, promoting accountability and continuous improvement.

Ideal Candidate

• 0-3 years in e-commerce operations, supply chain, or brand operations.

• Strong analytical, process-driven mindset.

• Proficient in Google Sheets, Excel, and dashboard tools.

• Hands-on experience with Shopify, Unicommerce, or similar platforms preferred.

• Excellent internal and external communication and coordination skills.

• Thrives in fast-paced startup settings with immediate ownership.

Why Join

Join a high-growth platform curating premium lifestyle brands, scaling operations amid rapid expansion. Ideal for data-driven professionals aligning with remote hiring expertise in recruitment tech, emphasizing metrics and process scaling.