Operations Manager

Job Title: Service Operations Leader / Manager

Job Summary:

We are looking for an experienced Service Operations Manager to lead teams handling large-scale user provisioning and access management for US customers. This role focuses on ensuring accurate account setup, issue resolution, and data integrity across multiple systems.

Key Responsibilities:

• Lead and manage provisioning and access management teams
• Oversee user account creation, modification, and de-provisioning across systems
• Resolve access issues, data mismatches, and provisioning failures
• Analyze logs, audit reports, and system data to identify root causes
• Handle bulk data uploads, downloads, and validations (CSV, XML, JSON)
• Create reports and dashboards using Salesforce, SQL, and Excel

Required Skills & Experience:

• 10+ years of overall experience with 2+ years in a managerial role
• Experience working with US customers during US business hours
• Strong knowledge of user provisioning and service operations
• Strong SQL and advanced Excel / Google Sheets skills
• Experience with bulk data processing and system integrations
• Salesforce reporting and dashboard experience
• Excellent verbal and written communication skills