Operations Manager

RPO Admin / Operations Manager

This is a full time opportunity and a permanent role with Randstad Enterprise

Location : Hyderabad- Hybrid ( 2 days work from office ) - Cab facility available

Shift timing : US EST time zone ( IST : 5:30 pm - 2:30 am / 6:30 pm - 3:30 am )

Experience : 8+ years

Skillset ( must have ) : RPO Recruitment Operations experience, NAM experience , Team leading . SLA / KPIs, US staffing ( domain )

About Randstad Enterprise

Randstad Enterprise provides solutions and expertise that help large enterprise companies position for growth, execute on strategy, and improve business agility. The collective experience encompasses all facets of the global talent spectrum, from acquisition of talent to outplacement solutions. Enabled by innovative technologies, key offerings include HR and recruitment solutions, Managed Services Provider (MSP) programs, Recruitment Process Outsourcing (RPO), In-House and Professional services, and outplacement and career transition services.

Who You Are You are a "leader of leaders" with a proven track record in operational excellence and high-level stakeholder management. You have accountability for the performance and results of multiple related units and manage important client and internal relationships with guidance from senior management. You are a quick thinker and a swift talker who can navigate complex situations and manage escalations effectively.

Key Responsibilities

Leadership: Provide coaching and mentoring to team members and Team Leaders (TLs). You must be comfortable managing a "leader of leader" structure.

Operational Excellence: Monitor SLA/KPI performance to control and improve team performance and productivity. Develop procedures for areas of expertise.

Client Management: Identify opportunities to better serve client needs and manage global accounts.

Strategic Planning: Develop and deliver plans and outcomes for an operational area.

Global Collaboration: Develop and share best practices with the global GBS community.

Team Oversight: Manage the performance of direct reports within performance management systems.

Job Requirements

Experience:

10+ years of relevant experience , with at least 3+ years in an RPO environment.

Leadership Track Record:

At least 5+ years of experience being accountable for the results of a medium-sized team or multiple small teams. Mandatory: Prior experience leading Team Leaders (TLs).

Domain Expertise: Involvement in Operations and dealing with clients/business partners in the NAM region.

Skills:

Excellent communication and multi-tasking skills.

Strong escalation management and problem-solving abilities.

Ability to manage teams responsible for interview scheduling, onboarding, offer processes, and event scheduling.

Education:

Bachelors degree required.

Technical Requirements

Proficient with the Google environment (Gmail, Docs, Sheets, Slides).

Proficient with Microsoft Office tools (Word, Excel, PowerPoint, Outlook).