Operations Manager

About MarketStar:

In everything we do, we believe in creating growth, for our clients, our employees, and our community. For the past 35+ years, we have been genera ng revenue for the most innovative tech companies across the globe through our outsourced B2B demand, sales, customer success, and revenue operations solutions. We are passionate about cultivating career advancements for our people, and support them through mentorship, leadership, and career-development programs. We provide service and support to our communities through the MarketStar Foundation.

Our exceptional team is the cornerstone of MarketStar's accomplishments. We are proud of our award-winning workplace culture and to be named a top employer in our industry. These achievements are a testament to our six core values, embraced by our 3,000+ employees worldwide. From our headquarters in Utah, USA, to our global offices in India, Ireland, Bulgaria, Mexico, the Philippines, and Australia, we all work together to drive innovation and success.

We are excited to have you apply to join our MarketStar team and cant wait to discuss how we can help you find growth!

Position Summary:

With our eyes set on the future, we are looking for an energetic, outcome-oriented

Manager Operations to collaborate with executive-level management in the development of performance goals and long-term operational plans. You will be responsible for se ng strategic goals for operational efficiency and increased productivity, maximize efficiency through extensive process analysis and interdepartmental collaboration. You will be required to work with the project managers in the development of financial and budgetary plans.

Key Responsibilities & What will you need to succeed in this role?

Develop, implement, and monitor day-to-day operational systems and processes that provide visibility into

goals, progress, and obstacles for our key initiatives.

Plan, monitor, and analyse key metrics for the day-to-day performance of the

operations to ensure efficient and timely completion of tasks.

Devise strategies to ensure the growth of programs enterprise-wide, identifying and implementing process

improvements that will maximize output and minimize costs.

Working knowledge of data analysis and performance/opera on metrics.

Evaluate regularly the efficiency of business procedures according to organizational objectives and apply improvements.

Oversee customer support processes and organize them to enhance customer sa sfac on.

Exceptional communication skills & Interpersonal skills.

Emotional intelligence.

Coaching skills.

People Management.

Ownership & Accountability.

Teamwork & Collaboration.

Decision making.

Root cause analysis & recurrence prevention.

Behavioural management.

Customer Focus.

Qualifications

Bachelors degree in Business, Engineering, Marketing, or a related field, MBA in Sales & Marketing is an added advantage.

A minimum of 5-13 years experience in a similar management role.

A minimum of 3-5 years experience in an OM role managing a team of 75 people or more.

Having sales and Salesforce experience is a mandate

Managed multiple projects at the same me.

Hands-on experience in se ng and managing budgets.

Advanced knowledge of Microsoft Excel and the Google Suite.

Excellent written and verbal communication skills.

Experience applying Lean and Agile methodologies and tools in a service environment.