Job Role: Manager Operations

About the Role :

The Operations Manager is responsible for managing the daily operations and strategic management of their designated account(s). You will lead the on-site Magnit team and act as a role model for excellent client service while delivering on Magnits contingent workforce program(s).

What You Will Do

Ensure smooth delivery in areas of service for your client such as contingent workforce management; Independent Contractor Compliance; Payrolling of client-referred/self-sourced workers; Statement of Work Management; worker on/offboarding and Co-Employment Risk Mitigation
Ensure Magnits contractual scope of services is delivered to the highest standards through strong line management, cross training, and regular process review
Ensure strong understanding of client and market dynamics among all team members
Engage and partner with the Program Manager and Director of Client Services to introduce any new services to the client
Manage supplier relationships through close communication and collaboration. Participate in all relevant training programs available internally for business and professional development knowledge
Maintain relationships with Magnit colleagues at other client locations, utilizing support and experience to identify suitable improvements to own client processes and services
Conduct continuous analysis of Supplier performance via Magnits Supplier Scorecard methodology.
Develop and maintain client relationships through regularly meeting with client Hiring Managers and other users of the Magnit program, encouraging feedback continuously
Contribute to Internal Account Reviews and Quarterly Business Development Plans. Participate in developing account annual forecast and monitor teams delivery according to plan forecasts.

What You Will Need

Bachelors degree
Previous management experience in Temporary Staffing, Talent Acquisition and/or Human Resources; MSP experience is preferred
Working knowledge of employment and labor laws in areas of operation
Experience evaluating and improving process management
Extensive vendor management experience across disciplines and geographic locations preferred
Experience with on-site operations for Fortune 500/1000 companies preferred
Service & detail oriented. Proficiency in MS Excel preferred. Strategic thinking and complex problem-solving skills

Operations Manager