Operations Manager

Management Level

Equiniti is a leading international provider of shareholder, pension, remediation, and credit technology. With over 6000 employees, it supports 37 million people in 120 countries. EQ's vision is to be the leading global share registrar, offering complementary services to its client base and our values set the core foundations to our success. We are TRUSTED to deliver on our commitments, COMMERCIAL in building long term value, COLLABORATIVE in our approach and we IMPROVE by continually enhancing our skills and services.

EQ India provides Information Technology Services, BPO,,Marketing, Sales Support, People Services & Finance Shared services support to various EQ Group companies and clients of EQ. EQ India has 1300 employees- operating out of capability centres in Bangalore and Chennai.

There has never been a better time to join EQ

Core Duties and Responsibilities

• Delivering services to the highest possible standard, addressing any risk issues to minimise operational losses

• Ensure that staff are appropriately trained, deployed, counselled and motivated so that their individual and collective performance meets the current and future needs of the business, actively coaching and developing all direct reports

• Monitor the team to ensure that all regulations including security measures are maintained.

• Identify, review and where appropriate implement improvements to processes in order to contribute to business efficiency goals

• When required support, plan, communicate and implement both central and locally driven changes ensuring such changes are implemented with the minimum of disruption to services

• Use the CAPA process to ensure that all adverse trends in problem occurrence and / or workflow are fully investigated and action taken to minimise the risk of re-occurrence

• Identify, plan, delegate and where appropriate manage projects ensuring these are delivered on time, within budget to specification

• Ensure that the operation unit works to support all area of our quality policy

• Ensure the operation remains compliant with all best practice standards and reporting requirements, together with all relevant regulatory and statutory requirements, where appropriate implementing actions to protect Equiniti’s business at all times

• Always to undertake the duties of this role in accordance with the requirements of Equiniti’s Regulators including the financial market Principles for Business.

• Develop and maintain relationship across Equiniti that support the delivery of business KPI’s

Competencies and Experience

The candidate should demonstrate the following experience, skills and behaviours:

• Two or more years of proven success and experience in an operations management/Team leader’s role that includes any prior/outside EQ experience.

• Objectively assess the performance of others in accordance with the process, assessing capabilities and potential

• Give constructive feedback in order to identify individual’s development needs.

• Maintain consistency and fairness throughout the process.

• Undertake and use management techniques to monitor financial resources for specific business unit/projects

• Lead, motivate and support a large team within a time-sensitive and demanding environment, including career development plans for team members.

• Uses project management techniques to support and/or undertake projects recognising and planning for particular areas of uncertainty

• Ensure that work undertaken (either by an internal / external consultant) constitutes the planned end product, meeting the requirements of the business

• Communicate and explain change effectively

• Plan and implement changes gaining commitment and understanding, minimising disruption to our service

• Knowledge and experience of Financial Markets

• SEC/ICSA qualification including “Compliance” module (must be achieved within 1 year of appointment).

Benefits:

Being a permanent member of the team at EQ you will be rewarded by our company benefits, these are just a few of what is on offer:

• 3 days of additional leaves on & above statutory requirement along with 2 days of voluntary leaves to pursue the CSR initiatives  

• Business related certification expense reimbursement

• Comprehensive Medical Assurance coverage for dependents & Parents

• Cab transport for staff working in UK & US shift

• Accidental & Life cover 3 times of concerned CTC

We are committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships. Please note any offer of employment is subject to satisfactory pre-employment screening checks.