Operations Manager – Education (School)

ABOUT US:

Aliens Tattoo is Indias most influential culture-led tattoo and art brand, and a category creator in how tattooing is experienced, respected, and scaled.

Founded with the belief that tattooing is not just a service but a transformational art form, Aliens Tattoo has grown into a multi-city ecosystem spanning premium tattoo studios, education, digital products, and community-driven platforms.

Today:

• We are valued at 350+ Cr
• We operate across multiple cities in India
• We are powered by 160+ artists, creatives, technologists, and operators
• We lead the conversation at the intersection of art, culture, self-expression, and business

Aliens Tattoo didnt follow a category we built one.

From studio design and hygiene standards to storytelling, education, and community, weve consistently raised the bar for what tattooing can mean in modern India.

Role Overview

We are looking for an Operations Manager who can own and run the day-to-day operations at Aliens Tattoo Art school. This role is responsible for ensuring smooth academic delivery, student experience, faculty coordination, infrastructure readiness, and process discipline across batches.

This is a hands-on role, not a desk-only admin position.

Key Responsibilities

Academic & Batch Operations

• Plan, schedule, and manage daily classes, batches, and faculty allocation
• Ensure timely start/end of sessions, adherence to curriculum and schedules
• Coordinate with mentors to ensure consistent teaching quality
• Handle batch changes, rescheduling, substitutions, and contingencies

Student Experience & Discipline

• Own the end-to-end student journey from onboarding to course completion
• Ensure discipline, attendance tracking, and class decorum
• Handle student escalations, concerns, and grievances professionally
• Work closely with counseling / sales teams to ensure smooth handovers

Faculty & Internal Coordination

• Act as the single point of coordination between:
• Mentors
• Sales / Counseling
• Marketing
• Admin & Finance
• Ensure mentors follow:
• Timelines
• Evaluation processes
• Reporting standards

Process & SOP Management

• Create, document, and improve SOPs for academic and operational workflows
• Ensure processes are followed consistently across batches
• Track daily / weekly operational KPIs
• Identify bottlenecks and solve them proactively

Infrastructure & Resource Management

• Ensure classrooms, equipment, tools, and supplies are ready before sessions
• Coordinate maintenance, inventory, and vendor requirements
• Ensure safety, hygiene, and compliance standards are met

Reporting & Ownership

• Maintain daily / weekly operational dashboards:
• Batch status
• Attendance
• Mentor utilization
• Student issues
• Share structured reports with leadership
• Take ownership of operational outcomes, not just tasks

Key Skills & Competencies

• Strong execution and follow-through
• High ownership mindset
• Ability to manage people, processes, and pressure
• Excellent coordination and communication skills
• Comfortable handling students, mentors, and parents
• Process-oriented, structured thinker
• Calm under chaos

Preferred Background:-

• Education institutes
• Coaching centers
• Skill-based training academies
• EdTech offline centers

Has managed:

• Multiple batches
• Faculty schedules
• Student operations