Operations Manager

Position - Operations Manager role

Company Address: Tamil Nadu, India

Industry :- Travel & Tourism

Role Overview

We are looking for a highly responsible, entrepreneurial Operations Manager who can independently run day-to-day operations, handle local partnerships, manage staff, oversee vehicles/boats, coordinate with government bodies, and ensure high-quality tourist experiences.

This is a ground-level leadership role with long-term growth potential.

Key Responsibilities

Operations & Execution

Manage daily operations of electric carriages and electric boats

Ensure smooth running of tours, rides, and guest experiences

Plan routes, schedules, and service timings

Handle logistics, maintenance coordination, and charging schedules

Team Management

Recruit, train, and manage drivers, guides, and support staff

Ensure discipline, service quality, and safety standards

Create duty rosters and monitor attendance and performance

Prepare simple weekly and monthly reports for promoters

Control operational costs and prevent leakage

Government & Stakeholder Coordination

Coordinate with TTDC, tourism departments, forest department, municipalities, and port/lake authorities

Ensure compliance with permits, licenses, and safety norms

Handle inspections, audits, and reporting

Partnerships & Business Development

Build partnerships with hotels, resorts, travel agents, and event planners

Onboard local vendors and tourism partners

Support event bookings (weddings, corporate events, festivals)

Customer Experience

Ensure premium guest service

Handle feedback, complaints, and service recovery

Maintain brand image of luxury + sustainability

Financial & Reporting

Track daily revenue, expenses, and reporting

Candidate Profile

Must-Have

25 years experience in tourism, hospitality, travel, events, or operations

Strong fieldwork mindset not a desk job

Comfortable travelling and managing multiple locations

Good communication in English and Tamil

Leadership and problem-solving skills

Basic financial understanding (collections, expenses, reporting)

Preferred

Experience with government departments or tourism boards

Experience managing vehicles, boats, or tourist services

Hospitality or tourism degree/diploma

Event management or resort operations background