Operations Manager, Retail SMA, Nuveen Global Investment Operations

• Review inbound documents (email/fax/websites) and input data into the Business Process Management (K2) platform.
• Review and enter new account data into internal systems as part of the client onboarding process.
• Process and monitor various client directed transaction requests.
• Daily monitoring and reconciliation of separately managed accounts between the portfolio accounting system and client’s external custodians.
• Communicate with custodians, sponsors and brokers to resolve issues related to daily processes, data delivery, trade settlement, etc.
• Perform quality control checks on critical data elements.
• Process client-directed changes to existing portfolios (e.g., registration changes, strategy changes, security restriction requests, terminations, etc.)
• Review account exception reports to identify potential risk outliers.
• Update and review asset allocation models.
• Monitor and communicate corporate action events.
• Collaborate with internal departments to resolve complex issues.
• Provide daily, weekly and monthly department reporting.
• Interface with internal and external business teams to identify root cause of exceptions and assist with corrective and preventive action
• Train and coach peer team members

• University (Degree) Preferred

• 5+ Years Required; 7+ Years Preferred

• Physical Requirements: Sedentary Work

People Leadership Responsibilities:

• Share subject matter expertise with team members

• Create a risk aware, continuous improvement culture

• Perform work allocation and prioritization for team members and manage escalations

• Provide performance feedback and development guidance

• One on One meetings & documentation
• Planning IDPs
• Exposure of YE related admin tasks

• Ensure retention and career progression for top talent

Capacity Planning & Productivity monitoring

Regular RCAs and Control reviews with Team

Strong stakeholder management with effective communication

Expertise in creating business presentations for senior management

Job Requirements And Qualifications:

Required Education:

Master’s Degree/MBA

Accounting, Business, finance or related discipline

Required Experience:

9+ years

• Investment  Banking / Asset Management Industry experience in an offshored operations environment.
• 8 + years of experience in Retail Separately Managed Accounts (SMA).
• Experience with Microsoft Office (Outlook, Excel, and Word)
• General knowledge of financial markets and products
• Knowledge of Separately Managed Accounts (SMA)
• Experience with Portia, Eagle Star, Security APL or K2 BPM is a plus
• Strong technical skills

Skills and Abilities:

Required

• Excellent interpersonal and communication skills (verbal and written)
• Strong attention to detail and analytical skills
• Strong work ethic and the ability to perform in a team atmosphere
• Excellent problem recognition and resolution skills
• Ability to interact effectively with internal stakeholders
• Focus on delivering consistent and superior customer service
• Ability to prioritize and manage multiple assignments in a fast-paced environment
• Ability to think critically to solve problems and look for process improvements

Preferred

• Experience using Portia, Eagle Star, Security APL or K2 BPM is a must
• Self-managed and results-oriented
• Strong interpersonal skills; strong oral and written communication skills; strong organizational skills; and must be able to contribute to discussions
• Team player, detail oriented, ability to multi-task and prioritize effectively
• Ability to understand, create, and present operations reports to Management
• High service orientation, and follow through

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Company Overview

TIAA Global Capabilities was established in 2016 with a mission to tap into a vast pool of talent, reduce risk by insourcing key platforms and processes, as well as contribute to innovation with a focus on enhancing our technology stack. TIAA Global Capabilities is focused on building a scalable and sustainable organization , with a focus on technology , operations and expanding into the shared services business space.

 
Working closely with our U.S. colleagues and other partners, our goal is to reduce risk, improve the efficiency of our technology and processes and develop innovative ideas to increase throughput and productivity.

We are an Equal Opportunity/Affirmative Action Employer. We consider all qualified applicants for employment regardless of age, race, color, national origin, sex, religion, veteran status, disability, sexual orientation, gender identity, or any other protected status.

Accessibility Support

TIAA offers support for those who need assistance with our online application process to provide an equal employment opportunity to all job seekers, including individuals with disabilities.

If you are a U.S. applicant and desire a reasonable accommodation to complete a job application please use one of the below options to contact our accessibility support team: 

Phone: (800) 842-2755

Email: accessibility.support@tiaa.org

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