Operations Manager(ServiceNow/ BMC Remedy)

Area(s) of responsibility

Skills: Operations Manager(ServiceNow/ BMC Remedy)

Experience: 5-10 Years

Location Bangalore/ Chennai Only

Experience Required: 

• 5-8 years experience in Operations Management, with strong leadership and organizational skills.
• Have managed day-to-day operations of IT service delivery, including incident management, problem resolution, change management, and service request fulfillment.
• Knowledge of ITIL best practices and frameworks to standardize operational processes and improve service efficiency and effectiveness.
• Lead regular performance reviews and assessments to identify operational bottlenecks, inefficiencies, and areas for improvement.
• Experience optimizing through automation of manual processes, streamlining workflows, and enhancing operational agility and scalability., 

Must have technical skill:

• Experience with ticketing tools like Service Now or BMC ITSM Remedy for incident, change and problem management.
• Operations experience in Payara on Linux
• Scripting and automation expertise for On Premise infrastructure.
• Infrastructure monitoring, alerting systems, and dashboards setup.
• Proficiency with Microsoft IIS and batch jobs.
• Experience with Oracle databases
• Reporting/Visualization tools like Tableau / Power BI.
• Basic experience with Python.
• Familiarity with cloud-based operations and DevOps practices.
• Experience with Java and GlassFish platform.