Operations Lead

Lead Operations Unacademy

Location: Domlur, Bangalore (Onsite)

Experience: 3-6 years

Role Overview

We are looking for a strategic and execution-driven Operational resource to scale our content production, delivery, and quality processes across online platforms. This role will own end-to-end content operations, ensuring timely, high-quality, and cost-efficient delivery aligned with business goals.

Key Responsibilities

1. Content Operations & Delivery

Own end-to-end content operations including planning, production, publishing, and lifecycle management

Ensure timely delivery of academic and non-academic content across platforms (video, live classes, practice, assessments, etc.)

Drive standardization of content workflows, SOPs, and quality benchmarks

2. Process & Scale

Design and optimize scalable operational processes for high-volume content creation

Identify bottlenecks and implement automation, tools, and best practices

Ensure operational readiness for new launches, subjects, and formats

3. Team Leadership

Lead and mentor large cross-functional teams including content ops, scheduling, QC, and vendor partners

Build a high-performance culture focused on accountability, efficiency, and quality

Collaborate closely with academic, tech, product, and marketing teams

4. Stakeholder & Vendor Management

Act as the primary ops stakeholder for leadership and cross-functional teams

Manage external vendors, freelancers, and production partners

Control budgets, costs, and operational KPIs

5. Data & Reporting

Track operational KPIs such as TAT, utilization, cost efficiency, quality scores, Quality & Compliance.

Present insights, risks, and action plans to senior leadership

Requirements

3-6 years of experience in operations, content operations, or program management

Strong experience in EdTech, digital content, or online learning ecosystems

Proven ability to manage large teams and complex workflows

Excellent problem-solving, stakeholder management, and decision-making skills

High comfort with data, dashboards, and operational metrics

Experience working in fast-paced, scaling organizations