Operations Lead

Were Hiring | Operations Supervisor / Team Lead ARF & S&I | Chennai

Immediate Joiners Only

HCLTech is hiring an experienced Operations Supervisor / Team Lead to manage ARF Post-Retirement and Savings & Investments (S&I) New Business operations.

Location: Chennai

Role Level: Operations Team Lead

Experience: 46 years (including 12 years in a supervisory role)

Joining: Immediate joiners only (mandatory)

Role Overview

Lead and manage ARF & S&I operations teams, ensure SLA adherence, drive performance, and maintain high standards of quality and compliance.

Key Responsibilities

• Supervise day-to-day ARF & S&I operational activities
• Allocate work and closely monitor team performance
• Ensure timely and accurate processing (ARF input, surrenders, savings updates, etc.)
• Handle escalations and support complex case resolution
• Conduct team huddles, coaching sessions, and performance reviews
• Collaborate with QA and Compliance teams to meet standards
• Prepare operational MIS and support planning initiatives

Required Qualifications

• Bachelors degree in Business, Finance, or a related field
• 46 years of experience in financial / insurance operations
• Strong knowledge of ARF and Investment products
• Proven experience in team management and workflow optimization

How to Apply (Immediate Joiners Only):

Email your updated resume to:

sagardo@hcltech.com

Subject Line Format:

Operation TL Chennai _ Your Name

(Example: Operation TL Chennai _ Sagar)

Mandatory: Candidates must also register and apply via the official HCLTech career portal:

https://careers.hcltech.com/job/Team-Lead/61447-en_US/

Please share within your network. Referrals are welcome.

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