Operations Lead - Delhi
Credila
5 - 10 years
Delhi
Posted: 14/07/2025
Job Description
| Job Title: Branch Operations Lead | |||
| Company | Credila Financial Services Ltd | Location | Delhi |
| Department | Branch Operations | Travel | Limited |
| About the Company | Credila (Formerly known as HDFC Credila Financial Services Ltd) is India’s First Dedicated Education Loan Company. Credila Financial Services pioneered the concept of specialist Education Loan lender and became India ’s First Dedicated Education Loan Company. Since its inception, Credila has invested time and resources to set up appropriate systems, processes, and know-how related to the education industry and has numerous databases on the education sector and their credit scoring model for the approvals of loans, designed specifically for student loans. Credila has funded tens of thousands of students from India to over 2100+ unique educational institutes across 35+ countries! | ||
| Job Description | The Branch Operations Lead will be responsible for overall Branch operations and Customer Service at the Branch and will be leading the local Operations and Customer Service team members. The incumbent will be responsible for hiring, training and managing the performance of the team. He/she will manage the productivity and performance of team members and address low performers. Credila is looking for a dynamic and result oriented professional with experience in leading teams and handling back-office operations in bank /NBFC or other financial sector companies. The ideal candidate should have a customer-centric attitude and desire to learn and work on new activities and projects. | ||
| Key roles and responsibilities | ü To Ensure SLA Delivery for each process ü To Ensure quality of files processed by the Operations team are within the specified guidelines ü Achieve Service to Sales Numbers ü Ensure all customer complaints and issues are resolved by maintaining high service standards. ü Achieve Service-Related TAT ü Data Analysis and sharing of best practices with team ü Coordination with various Cross functional departments providing feedback ü Vendor management ü Ensuring Compliance Integrity within the area/region ü To Support all New Initiatives functional Projects of the Function ü Compliance of sanction and disbursement conditions. ü Process & Initiatives Training of own team & channel ü Quality Management in terms of Audit, Compliance and Hind sighting ü Disbursal Authorization ü Credila, a subsidiary of HDFC Ltd., is India’s first dedicated education loan company, providing customized education financing solutions for students pursuing higher studies in India and abroad. Reach out to ideal employees in one shot! The intelligent campaign for reaching out to the ideal audience to whom you can ask for help (guidance or referral). | ||