Operations Expert Executive

#teleperformanceishiring

Hiring for Banking Operations Roles

Location: On-site- Malad, Mumbai

Shift: 24*7 Rotational

Immediate joiners preferred

Experience- Min. 1 yr

Mandatory experience in AML, KYC, Fraud investigation in banking domain and International Voice process.

About the Role

We are looking for an experienced and dynamic Operations Expert Executive with strong banking experience into Fraud Investigation along with an International voice process experience. The ideal candidate will handle backend voice operations for UK Banking process, ensuring high quality customer interactions, adherence to compliance standards, and timely resolution of concerns. Knowledge of AML (Anti Money Laundering) and KYC (Know Your Customer) procedures is essential.

Responsibilities

• Handle customer interactions via international voice process ensuring excellent service delivery.
• Has an experience of Fraud Investigations in banking domain.
• Manage backend operational tasks aligned with organizations compliance and service protocols.
• Conduct detailed verification and documentation as per AML/KYC guidelines.
• Ensure accurate logging, tracking, and closure of cases within defined SLAs.
• Investigate and resolve customer issues related to banking, transactions, and account verification.
• Collaborate with internal teams to escalate and resolve complex cases.
• Maintain data confidentiality and follow strict security measures.
• Support process improvements and contribute to quality enhancement initiatives.

Qualifications

• Mandatory: Minimum 1 years of experience in international banking voice process.

Required Skills

• Strong knowledge of AML and KYC compliance procedures.
• Excellent communication skills (verbal and written) with a customer-centric approach.
• Ability to analyze banking-related cases and provide accurate resolutions.
• Good understanding of global banking norms, regulatory requirements, and operational workflows.
• Ability to multitask, prioritize, and work in a fast-paced environment.
• Strong problem solving and decision making skills.

Preferred Skills

• Experience in Fraud Investigations in banking domain.

Interested candidates can send their resumes to nidhi.audichya@teleperformancedibs.com.