Operations Executive

About the Role:

We are looking for a dynamic and detail-oriented Operations Executive to join our growing team in Kochi. The ideal candidate will have a minimum of 2 years of hands-on experience in managing day-to-day operations within the EdTech space. You will play a critical role in ensuring smooth execution of academic and non-academic processes, coordinating with internal teams, and delivering high-quality support for learners and faculty.

Key Responsibilities:

• Coordinate and monitor academic and operational activities across courses and batches.
• Support scheduling of classes, managing timetables, and ensuring timely faculty and student communication.
• Manage LMS (Learning Management System) content uploads, student access, and digital resource maintenance.
• Maintain accurate data and records related to enrollments, attendance, assessments, and feedback.
• Act as a point of contact for resolving operational issues between academic teams, tech support, and students.
• Ensure smooth onboarding for new students and mentors, and provide administrative assistance as needed.
• Collaborate with cross-functional teams including Academic, Product, Sales, and Customer Support for process efficiency.
• Assist in tracking KPIs and operational metrics and contribute to continuous improvement strategies.
• Prepare daily/weekly reports, dashboards, and documentation to track process performance.

Requirements:

• Bachelors degree in any discipline; preference for candidates with a background in education, business, or operations.
• 24 years of relevant experience in EdTech operations or academic coordination.
• Excellent organizational and multitasking skills with a proactive problem-solving approach.
• Strong verbal and written communication skills.
• Proficiency in MS Office, Google Workspace
• Ability to work in a fast-paced environment with a strong attention to detail.

Preferred Skills:

• Exposure to academic planning, digital classroom coordination, or student engagement initiatives.
• Knowledge of EdTech tools and platforms
• Experience in handling faculty coordination and content management workflows.