Operations Executive

Responsibilities

1) Aggregator Onboarding & Activation

Handle end-to-end onboarding of restaurants on Swiggy, Zomato, and other

delivery platforms

Create and manage restaurant IDs, brand listings, and menu setup

Coordinate commission negotiations and approvals with aggregator teams

Ensure successful go-live activation within defined timelines

Track onboarding pipeline and status updates

2) Documentation & Compliance

Collect, verify, and maintain onboarding documentation

Maintain audit-ready records for internal and external stakeholders

3) Financial & Payout Coordination

Support finance team

Track aggregator payment cycles and discrepancies

4) POS & Integration Management

Handle POS integration and dashboard setup (UrbanPiper / similar platforms)

Ensure menu syncing across aggregators and POS

Troubleshoot integration issues

Coordinate with tech and aggregator support teams

5) Virtual Brand Operations Setup

Enable partner restaurants to operate Dil Foods brands

Coordinate brand activation

Ensure restaurants understand SOPs, recipes, and dispatch process

6) Dashboard Monitoring

o Manage operational dashboards like: Aggregator panels, POS dashboards,

Performance tracking tools etc.

7) Cross-Functional Coordination

Key Skills Required

Strong understanding of Swiggy/Zomato onboarding workflows

Experience with POS tools (UrbanPiper preferred)

Knowledge of restaurant operations/cloud kitchens

Documentation handling and compliance understanding

Strong coordination & follow-up skills

Good Excel & dashboard handling skills

Process-driven and detail-oriented

Candidate Preferences

Candidate should be graduate in any field

Worked in: Food tech, Cloud kitchen brands, Aggregator onboarding teams,

Restaurant operations

Experience managing multiple outlets/brands simultaneously

Exposure to virtual brands / franchise operations is a plus

Key Performance Indicators (KPIs)

Time taken to activate new restaurant partners

Number of successful go-lives per month

Integration accuracy rate

Documentation completion TAT

Why This Role Matters at Dil Foods

Dil Foods grows by activating more partner kitchens and running virtual brands from them.

The onboarding executive ensures each restaurant becomes operationally ready,

technically integrated, and financially configured to start generating revenue quickly.

This role directly impacts:

Supply growth

Revenue expansion

Brand presence across aggregators

Partner success