Operations Executive

Operations Executive

Position Overview

We are seeking a proactive, detail-oriented, and customer-focused professional to join our team as an Operations Executive . The ideal candidate will be responsible for data analysis, business reporting, cross-functional coordination, and supporting customer issue resolution. This role requires strong communication skills, a positive attitude, and the ability to work in a dynamic, fast-paced environment.

Key Responsibilities

Customer & Internal Interaction

• Maintain a positive, polite, and professional attitude with customers and internal team members.
• Adhere to a zero-tolerance policy for misbehavior in any form.
• Coordinate with internal stakeholders to resolve customer-reported cases effectively.
• Be flexible in making calls and handling other operational assignments as required.

Data Analysis & Reporting

• Use statistical and analytical methods to analyze data and generate meaningful business reports.
• Develop data-driven models to identify trends in customer behavior and overall market patterns.
• Work with management to develop a prioritized list of business needs across segments.
• Identify opportunities to streamline processes and reduce costs .
• Collaborate with departmental managers to define data needs for various business analysis initiatives.

Task & Process Management

• Maintain and regularly update a list of pending and completed tasks , with detailed remarks for future reference.
• Conduct regular follow-ups on ongoing assignments to ensure timely completion.
• Support cross-functional teams, including software and hardware departments , to address system-related concerns.

Requirements

Educational & Professional

• Graduate (Full-time).
• 23 years of experience in a similar role.

Skills & Competencies

• Strong written and verbal communication skills .
• Excellent interpersonal, presentation, and stakeholder management capabilities.
• Ability to take a systematic and analytical approach to problem-solving with strong attention to detail.
• Good PC proficiency, especially in MS Excel .
• Familiarity with working across diverse market landscapes and platforms/products.

Work Conditions

• Flexible to work 247 shifts , including weekends, holidays, rest days, and extended hours if required.
• Willing and able to travel or work onsite PAN India , based on business needs.