The Role:

Key Responsibilities :

Manage inbound and outbound user calls to assist with platform navigation and session bookings.
Coordinate session availability with guides and send timely reminders
Follow up with users to support conversions and address questions.
Ensure timely attendance and assist if any session-related issues arise.
Maintain clear documentation using Google Sheets and internal trackers
Keep all logs and reports updated, and prepare daily records
Collect and organize post-session feedback from users
Communicate effectively in bothEnglish and Hindiwith empathy and clarity

Ideal Profile:

Requirements

Bachelors degree in any discipline (Psychology, Humanities, or Communication is a plus)
Strong verbal and written communication skills inEnglish and Hindi
Confident on phone/video calls, calm and people-friendly demeanor
Comfortable with tools likeGoogle Sheets, Google Calendar, WhatsApp Business
Highly organized, detail-oriented, and proactive
Prior experience in client servicing, customer support, wellness coordination, or telesales is a plus
Freshers with strong communication and soft skills are encouraged to apply

Bonus Points If You Have:

Benefits