Operations Engineer
Accenture
3 - 5 years
nan
Posted: 11/19/2024
Job Description
Project Role Description : Support the operations and/or manage delivery for production systems and services based on operational requirements and service agreement.
Must have skills : ServiceNow
Good to have skills : No Function Specialty
Minimum 3 year(s) of experience is required
Educational Qualification : 15 years full time education
Summary: As an Operations Engineer, you will support the operations and/or manage delivery for production systems and services based on operational requirements and service agreement. You will ensure the smooth functioning of the systems and provide timely support to resolve any issues that may arise. Roles & Responsibilities: - Expected to perform independently and become an SME. - Required active participation/contribution in team discussions. - Contribute in providing solutions to work related problems. - Collaborate with cross-functional teams to ensure the smooth functioning of production systems. - Monitor and analyze system performance to identify and resolve any issues or bottlenecks. - Implement and maintain system monitoring tools to proactively identify potential issues. - Troubleshoot and resolve incidents and service requests within defined SLAs. - Participate in the on-call rotation to provide 24/7 support for critical systems. - Identify opportunities for process improvements and automation to enhance system efficiency. Professional & Technical Skills: - Must To Have Skills: Proficiency in ServiceNow. - Strong understanding of ITIL processes and best practices. - Experience in incident management, problem management, and change management. - Good To Have Skills: Experience with IT service management tools such as JIRA or Remedy. - Knowledge of scripting languages such as PowerShell or Python. - Familiarity with cloud platforms such as AWS or Azure. Additional Information: - The candidate should have a minimum of 3 years of experience in ServiceNow. - This position is based at our Bhubaneswar office. - A 15 years full time education is required.
About Company
Accenture is a global professional services company that provides a broad range of services in strategy, consulting, digital, technology, and operations. Headquartered in Dublin, Ireland, Accenture operates in more than 120 countries and serves clients in various industries, including finance, healthcare, technology, and consumer goods. The company focuses on delivering innovative solutions and digital transformation services to help businesses improve efficiency, enhance performance, and drive growth. Accenture is known for its extensive use of technology and data analytics to solve complex business challenges and maintain a competitive edge in a rapidly changing market.
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