Operations Engineer

Project Role : Operations Engineer
Project Role Description : Support the operations and/or manage delivery for production systems and services based on operational requirements and service agreement.
Must have skills : Servicenow Tools Administration
Good to have skills : NA
Minimum 5 year(s) of experience is required
Educational Qualification : E-Bachelors Degree in Computer Science, IT, engineering, or related field

CMDB Health dashboard Class manager / IRE De-duplication Certification tasks CSDM nice to have basic understanding ETL nice to have Discovery 2-3 implementations certification a bonus Error log troubleshooting Patterns Cloud Discovery Service mapping Nice to have Tag based Automated Key Responsibilities: The ServiceNow Data lead should have excellent communication skills with a thorough understanding of the ServiceNow CMDB to provide recommendations on best practices to the client. To maintain an effective Asset and Configuration Management Process, including ownership, population, maintenance, & relationships of assets and configuration items. Oversees and performs audits on a regular basis, identifying records with incorrect or outdated information, and carrying out or coordinating with owners and support teams to remediate data inaccuracies. Collaborate with technology teams to design integrations and consolidate data from hardware discovery and asset repository systems, ensuring the Asset and Configuration Management Database has updated source data. Design, implement, and socialize detailed configuration management reports and dashboards to show overall health of the CMDB and the IT infrastructure enterprise wide Develops key performance indicators for the configuration management process. Produces reports to evaluate the performance of the process and institutes actions to alleviate shortcomings or streamline the process. Responsible for developing, maintaining, and communicating service asset and configuration management standards, processes, policies, and procedures. Monitor and maintain the Configuration Management Dashboard Research and remediate any data quality issues reported via Discovery loads and impacts the integrity of the data in the Asset or Configuration Management Database. Knowledge and understanding of Industry Standard or Best Practices within the Service Asset Configuration Manager (SACM) space. Provide input to identify opportunities to improve or reengineer the Service Asset and Configuration Management Processes Support internal or external audit requests. Proactively identify and suggest improvement areas. Ability to communicate to non-technical and technical resources. Educational Qualification: Bachelors degree ITIL V3/V4 Foundation certified Certified ServiceNow Administrator (Good to have) Knowledge, Skills & Qualifications: Expert knowledge of IT Configuration and Asset Management processes. Expert knowledge of ServiceNow CMDB. Understanding of ServiceNow Discovery and Service Mapping tools. Understanding the working of Technical Service Offerring (TSO). Solution Oriented mindset and be able to provide recommendations for the current and future platform. Familiar with the processes that consume CMDB data such as Change Management, Incident Management, Problem Management, etc. Excellent analytical, and problem-solving skills on maintaining CMDB data integrity. Able to generate reports for KPIs. Professional Attributes: Good verbal and written communication skills to connect with customers at varying levels of the organization. Excellent collaboration, customer service, and communication skills to work in a team environment. Ability to operate independently and make decisions with little direct supervision. Able to work quickly and effectively under pressure and to efficiently handle multiple priorities simultaneously. Flexible to work in 24/7 shift.