Operations Engineer
Accenture
3 - 5 years
Hyderabad
Posted: 16/05/2025
Job Description
Project Role Description : Support the operations and/or manage delivery for production systems and services based on operational requirements and service agreement.
Must have skills : Customer Technical Support
Good to have skills : Linux/Unix Desktop Management, Windows Scripting
Minimum 3 year(s) of experience is required
Educational Qualification : 15 years full time education
Summary: As an Operations Engineer, you will support the operations and manage delivery for production systems and services based on operational requirements and service agreements. A typical day involves collaborating with various teams to ensure seamless service delivery, troubleshooting issues, and implementing solutions to enhance operational efficiency. You will engage in proactive monitoring of systems, ensuring that all services are running optimally and addressing any potential disruptions before they impact users. Your role will also include documenting processes and contributing to continuous improvement initiatives, fostering a culture of excellence within the team. Roles & Responsibilities: - Expected to perform independently and become an SME. - Required active participation/contribution in team discussions. - Contribute in providing solutions to work related problems. - Assist in the development and implementation of operational procedures to enhance service delivery. - Engage in training and mentoring junior team members to build a knowledgeable team. - Analyze and resolve technical user problems (No forwarding of problems) - Ensure incident information is recorded completely as well as the resolution - Handout and receive returned hardware (Mobile Phone, Laptop, Tablet, ...) incl. user support during device initialization / user training - Presenting new hardware on different occasions to different user groups - First level support of AV Hardware incl. troubleshooting, regular check-ups (incl. replacement in case of need) in conference rooms. Technology basis is Microsoft Teams Rooms, Teams Panels, connected peripherals and displays, control processors, digital audio processors, microphones, speakers and cameras from different vendors. Current hardware is mainly from vendors like LG, Newline, Crestron, Lenovo, Biamp, Jabra, Foohn and Huddly. - Setup of new devices or returned device - Ownership and responsibility of User satisfaction - Representing Corporate IT to ensure a “one of a kind” user experience - Support projects and initiatives - Create and review statistical information - Accountable for our local hardware management Professional & Technical Skills: - Must To Have Skills: Proficiency in Customer Technical Support. - Good To Have Skills: Experience with Windows Scripting, Linux/Unix Desktop Management. - Strong problem-solving skills to address technical issues effectively. - Ability to communicate technical information clearly to non-technical stakeholders. - Experience with monitoring tools to ensure system performance and reliability. Experience in providing IT-Support (User Helpdesk – 1st & 2nd Level) - Excellent Windows 11, MS-Office and other Microsoft products knowledge - Experience in working with Linux - Experience in working with and supporting end user devices (notebooks, tablets, Mac, iPad) - Experience supporting iOS & android mobile devices - Experience with SAP ticket system and remote tools Additional Information: - The candidate should have minimum 3 years of experience in Customer Technical Support. - This position is based at our Hyderabad office. - A 15 years full time education is required. - Excellent English language communication skills (Verbal and Written), additional language skills, German, French, Czech, would be beneficial15 years full time education
About Accenture
We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other.We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work.At Accenture, we see well-being holistically, supporting our people’s physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We’re proud to be consistently recognized as one of the World’s Best Workplaces™.Join Accenture to work at the heart of change.Visit us at www.accenture.com
Equal Employment Opportunity Statement
All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.
Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.
Accenture is committed to providing veteran employment opportunities to our service men and women.
About Company
Accenture is a global professional services company specializing in consulting, technology, and outsourcing services. Headquartered in Dublin, Ireland, Accenture provides a wide range of services in strategy, digital, technology, operations, and consulting. It helps organizations improve their performance and create sustainable value by leveraging technology and industry expertise. Accenture works across various sectors, including financial services, healthcare, telecommunications, energy, and more. Known for its deep focus on innovation, Accenture partners with leading technology companies to drive digital transformation and help clients navigate complex challenges in an increasingly digital world.
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